Spark Store Willis St - Wellington Central
3.9/5
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based on 8 reviews
Contact Spark Store Willis St
| Address : | Spark Store Willis St 42/52 Willis Street, Wellington Central, Wellington 6011, New Zealand |
| Phone : | π +777 |
| Postal code : | 6011 |
| Website : | https://www.spark.co.nz/store-finder/%23!/store/retail |
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Charlotte Welch-Cropp on Google
β β β β β Do not recommend at all. Told me incorrect information which made me incur fees when changing over from pay monthly to prepay. Horrible customer service dealing with the issue after I got the bill. Spark clearly do not train their shop technicians/assistance at all. Choose another phone provider!
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ε¨ on Google
β β β β β An analogy:
You dined out in a restaurant and wanted a large ice cream for desert. The staff told you they donβt serve large size but only small size ice cream. You therefore, chose a strawberry (RED) one.
But then you saw on the menu there is large chocolate (BLACK) ice cream.
You then checked with the staff to switch to the large chocolate ice cream. The staff confirmed that the order for the strawberry one will be canceled and they will bring you the large chocolate - great.
Soon, you were enjoying your chocolate ice cream, but later you were brought another dish. It is covered and you donβt know what it is. You called for service but no one came, so you decided to bring it back to the kitchen.
Unfortunately, you dropped the plate on the way and it is all your fault. But after explaining to the staff, you were told no need to worry as you didnβt order that. The kitchen made a mistake and you shouldnβt be responsible for that. A relief, and you appreciated it.
After the meal, you picked the bill - it has the strawberry ice cream there which you didnβt order or eat. After checking with the counter, you were told you that you only need to pay for the chocolate one - makes good sense.
However, a month later, you received a bill and asked you to pay for the STRAWBERRY ice cream! You figured it was a mistake and went back to the restaurant to confirm. Good news, you were told they sent the bill by mistake and you can just ignore it.
Another month passed, you got this bill again asking money for the STRAWBERRY ice cream. There is no way you can get hold to this restaurant other than revisiting them and taking long queue to talk to the staff in person.
BUT this time, you were told because you dropped the plate, you have to pay for it. You argued that you didnβt order it, you donβt know what was it, and you were told three times earlier that you donβt need to pay and it was the restaurantβs mistake.
BUT no, they now say you ordered a STRAWBERRY one and doesnβt matter you changed your mind later and was confirmed the STRAWBERRY one was canceled, the fact they put it on your table and you dropped it, you have no choice but pay for it in full.
WHAT A PROFESSIONAL CUSTOMER SERVICE and GREAT EXPERIENCE YOU HAD AT THIS PLACE.
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viki spallas on Google
β β β β β Samantha is an asset to the Willis Street branch of Spark.
Her approach was decisive and accurate.
Her customer service skills were the best to date in the store.
She understood my requirements and gave me the appropriate choices.
It is not fun when one's phone is not working and it has been a stressful experience in the past.
I would like to give Samantha my highest recommendation.
She was fantastic and for the first time made the whole experience a pleasure.
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Carlos on Google
β β β β β Great architecture I like the design of the building
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Barry Taylor on Google
β β β β β My wife was treated appallingly in your store today. The staff member she spoke to was unable to resolve a technical problem and refused to put her onto a senior technician when requested. We have spent several hours on the issue both with internet service provider and equipment supplier. We are convinced the problem lies with Spark.
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Healthy Natured on Google
β β β β β Similar to others. Found customer service terrible. Was told to go home and order online.it would be easier for them. I'm sorry but I thought they wanted to sell phones. Useless
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Liv Burrell on Google
β β β β β Please donβt be so condescending next time :( such a stressful experience and received the wrong instructions about setting up a new modem, so had to go through the whole thing a second time. Ended up giving up and going to the porirua store - so helpful there!
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Kareena Bhana on Google
β β β β β I had a very bad experience there as talking to one of the workers there tried to over power me as well as telling me that when you put money in sparks app account you are unable to get it back. So watch out everyone just incase you want to leave and have money left over you are not able to get a credit
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