After Hours Vet Clinic - Ngauranga

I didn't love this place, only because this is where my best friend, guardian, companion, love of my life for 17 years "had to cross the rainbow bridge". It was my first week in respite, transferred from PN hospital to be closer to my son and Chester who was being cared for in Wellington. So it was a "no brainier" moving to Wellington, which will now be my home. It was very hard, first week here, I got taxi to vet late evening , with 2 broken legs, knee etc. Not an easy task, but I know my Chester would have climbed "mountains" and do the same for me. He was so sick but managed to lift his head on the examination table and lick and kiss me for the last time. We prayed for a miracle but wasn't to be. Later that evening the very kind vet rang and as he had gone down so fast ,renal failure,it was time for his next journey. Because of my injuries,a second trip to the vet for me wasn't possible, he was semi- concious and the vet held the phone to him and I was able to tell him how much I loved him,and thanked him for being the best, and it was okay to cross the rainbow bridge, and that he would be okay and not to worry about me. The lady vet was so comforting,and I managed to get to vet clinic next day to see him before he was meant to be cremated. That had been the plan but a miscommunication from vet receptionist meant that my "CHESTER" was still at the vet a week later. I was upset over this, I had paid all fees at the time, which included scans, blood tests etc and thought it included his cremation as understandably ran into 3 figures and a lot on a pension but not unjustified. I was obviously upset at the time of payment and did not look at receipt. I rang a week later to find out when his ashes would be back, we had discussed what cremation option at the consult. I was not happy to find that my precious boy had been in their freezer all that time, and nobody had rung me and followed things up. I got a friend to collect Chester and they kindly offered to bury Chester at their place,where I can visit him. He has sand from the beach and a special tree planted by him. I felt like I had let him down, as I was gonna scatter his ashes at the beach/harbour where he loved to swim. But I don't hold a grudge with the vet as she was so nice, feel reception could have handled it better, but it was a genuine mistake. Chester had already left his body to be with the "angels". If they hadn't.been open at the time,.it would have been so much worse. It was a long weekend, not an excuse thou. They did not know me or Chester, like our regular vets who were in Taupo/Tauranga and knew his history and our bond.

Vet Sally was amazing. Gave us hope when our dog was extremely sick. Other vet told us our puppy wouldn’t make through the night. Our puppy is still with us and well. Thank you Sally for your knowledge, heart, experience and hope. Magdalena

Such an incredible clinic. The team were extremely helpful on the phone and in the clinic. Looked after our Danny like he was their own. Thanks guys - what would we do without you! ?❤

I quite often call after hours because I have one very mischievous pug. This last time they advised me to go in and get my pug checked out. The best thing is they warned me of the cost before going (because it was Anzac day) and actually I witnessed a very distraught pet owner there who had obviously just lost their beloved pet. The staff there were so kind and caring of this man. Great customer service, care and advice as always!

We called in advance and were told to bring our kitty in. The woman on the phone and at reception was efficient and friendly. We also expected to wait ages for treatment but got seen straight away. The vet was so gentle with our boy and had a lovely calm demeanor which meant our cat was fairly relaxed considering the situation. I really appreciate your care with Bronson, you are all amazing. It was expensive but as to be expected with a 24 hour service.

Called up after we found our cat had been killed by a car, the people we dealt with were so lovely and so supportive. It was an absolutely horrifying experience made so much easier by how the staff treated us, I can't recommend them enough. Really can't thank them enough for everything they did.

If it wasn't for Vet Kate at the after hours we wouldn't have our beautiful girl. Thank you so much for saving this family so much heart ache. We are Forever grateful to you!

Very wonderful, caring, professional and loving team...that is what you will find here! Thank you for looking after Stellar today! I'm sure she will be up and running (and avoiding more injuries) very soon thanks to you!