Alpine Fresh - Auckland CBD
3.1/5
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based on 8 reviews
Contact Alpine Fresh
| Address : | Alpine Fresh 32 Swanson Street, Auckland CBD, Auckland 1149, New Zealand |
| Phone : | π +99 |
| Postal code : | 1149 |
| Website : | https://www.alpinefresh.co.nz/ |
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Broadway sheetmetals on Google
β β β β β Dealt with this company for years and its serviced our workshop guys and office staff brilliantly, never had an issue. We really appreciate having cold refreshing water in a hot factory environment. We would certainly recommend Alpine Fresh.
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Marcel SchΓ€fer on Google
β β β β β I have been working with Alpine Fresh for many years. I never got disappointed. Any issues, they deal with them immediately. Well done team Alpine Fresh!
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Richard Cohen on Google
β β β β β We had a couple of in line water coolers from Alpine Fresh for many years. The servicing was always on time and it saved a lot of effort compared to changing bottles. Cost effective and just worked.
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Amanda Kidd on Google
β β β β β If I could give zero stars I would. Terrible company. Hidden fees. Make sure you read your contracts. No customer service whatsoever, only out to make a buck. Please note that any of the good reviews here are to do with the wonderful people who service the machines, who are generally not Alpine Fresh themselves but separate companies who don't see much of the fees charged to the customers. DO NOT SIGN ON WITH THESE FOLK.
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Suna Pilates Comms on Google
β β β β β Having read all the google reviews AFTER I wanted to return the machine, I understand what they were saying but little did I know that if you actually talk to them and work on a resolution together, you will find they are amazing people. I met with Mike and his Team and what a great company and culture they have. They are in business for Wellbeing and have a genuine care for people and just want to help people to be good in themselves. Just pick up the phone and chat to them to resolve things as they are a great company and open to ideas also. Thanks for the resolution team. You're awesome.
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Wayne Bryant on Google
β β β β β DONT USE THEM PRICES WILL SKY ROCKET AND YOU WILL HAVE TO GIVE 3 MONTHS NOTICE. All starts well but they will bite you on the back end of the contract
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John Blackham on Google
β β β β β We've recently had to close our office and so need to return our cooler. Finding out that we have to keep paying for it for 3 months was painful especially when, from looking at the reviews, we appear to be paying more than others ...but it is in the contract.
The contract also says "upon termination the Owner will collect the equipment", which is what I'd expect since they installed it. There is no mention of a $250 disconnection service fee.
However, this service appears to have been dropped since we have been given a list of parts that we must return (properly labeled and including at least 2mtrs of white tubing) before they will stop billing us. In fact the 'customer self return' document has a semi-legal almost threatening tone. i.e. if we don't follow it to the letter they will keep billing us.
I have difficulty believing comments about service. We were supposed to be serviced every six months. The last time we saw a service person was when the water tubing burst 3 years ago, which is also the last time we had any contact from Alpine.
I have to agree with the other 1 star reviewers. It looks like Alpine are only interested in the money.
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Fred Serfontein on Google
β β β β β Just want to mention the good service we received from Alpine Fresh. After installing unit it didn't heat the water. Contacted Aman and the unit was replaced. All staff very happy with unit.
Thanks again
Fred
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