By Accident - Birkenhead

Totally professional and friendly. The car was ready when they said it would be. The courtesy car was clean and modern, and nothing was a problem.

So happy with the service at By Accident. They made every effort to liase with the insurance company, who wouldn't make contact on our behalf, and they did a fantastic job with the panels and painting of our car. And it was evident that they had cleaned the back tires as well, above and beyond - thanks so much.

Great paint work and even cleaned/vacuumed the whole car. Done in 2 days, outstanding customer service. Hope I won’t be back but if I have to, will definitely use you guys!

These guys are amazing. Top service and the finish on the car was great. Highly recommend them!! (especially after using another panelbeater in Glenfield that was bloody terrible).

Polite, considerate, did a great job and everything was on time and as promised.

The MX5's boot mounted aerial was definitely past it's use-by-date and needed replacing. Fortunately the Universe came to our assistance by arranging a fender-bender that was completely covered by our insurance. This introduced us to the skillful fixers at By Accident in Birkenhead. These wizards smoothly took care of the crash damage and also found, fitted and charged a fair price for a good replacement MX5 aerial. All done with style and grace in just 2 working days - Highly recommended! ? p. s. The replacement aerial works a treat!

A review of my recent visit to By Accident - over and above my expectations. It all started with an accident involving another vehicle, damaging the right side of my front bumper, headlight and guard panel. The damage was severe in terms of the bumper and headlight which needed to be replaced with new OEM parts, while the right guard repaired(luckily) with all work and parts handled by By Accident. I drove the vehicle into the workshop on Monday 17th September, as instructed by the manager of By Accident, Kris. A month prior, Kris had inspected and taken photos of all damaged components of the car in order to source the correct parts needed for the job. I parked the car at the workshop on Monday morning before work, Kris had approached me and I handed him the keys to my pride and joy. This was my first ever panel beating experience, so needless to say, I was nervous as to how everything would turn out, likewise with anyone else as I would imagine. Kris mentioned to me that car should be ready by the end of the week (21st September 2018). I was also informed that if I ever wanted to pop in to see the vehicle being worked on, I was able to, which I thought was a plus! I popped in to have a look at my vehicle on Thursday 20th September, the car was just being prepped for paint, and as I took a tour around the vehicle, it looked incredible before it was even finished. The point that really hit the home run was that on Friday, knowing that the shop closes at 5pm, Kris sent me a message saying that he would stay behind until I arrived at the workshop as I needed to bus into Birkenhead from the CBD. I arrived to the shop at 5:35pm and approached Kris to go check out my car. When i saw it, the car was in pristine condition as I was told that the car was washed, cleaned, headlights polished, seats and handbrake covered to ensure that the vehicle is not contaminated in any way which exceeded my expectation of a panel beating company. By Accident takes pride in taking care of their customers vehicles which was evident when I arrived at the shop and saw mine. With the help of Kris and his team, my car was back on the road within less than a week, looking great and with a peace of mind that it was looked after by an incredible manager leading a talented group of individuals to perform to the highest standard possible. If I ever need any vehicle work done on my current or future cars, i'll be sure to come back to By Accident. Thanks for everything Kris.

I am a very happy customer. These guys deliver excellence in customer service, completing the job on time and bang on the estimated quote. Really appreciate the valet as well - these guys have great attention to detail. Thank you Kris and the team at By Accident.