Carefirst - Westown
Carefirst - Medical Centre Taranaki - Carefirst.co.nz
Medical Centre Taranaki on Carefirst…
About Carefirst
Our Values
- Respect: Integrity, Ethics, Trust, Courtesy, Listening
- Empathy: Kindness, Caring, Understanding
- Teamwork: Co-operation, Communication, Working Together, Being Accountable, Fun
- Clinical Excellence: Outstanding Patient Care, Continues Improvement, Equity of Access to Care for All
- Sustainability: Economic Wellbeing, Positive Environmental Responsibility, Meaningful Community Partnership
History
Carefirst was founded in October 2000 by GPs, Dr Alison Gadsby, Dr Michelle Todd, Dr Geoff Putt and Dr Geoff Tvrdeich. Previously known at the Westown Medical Group they had owned and operated individual practices within the old Westown Medical Centre building on Tukapa St. As young doctors looking to the future of General Practice, they realised a team approach would enable them to provide better services for their patients in a sustainable way. As a cohesive unit they immediately introduced an Urgent Care (walk-in) clinic, a first for general practice in Taranaki.
By September 2001 Stage 1 of the current Westown Medical Centre building was completed with 9 clinical rooms and a minor theatre along with on-site radiology and pharmacy. Within the new centre Travel Medicine, Ear Suction and Skin Cancer services, including NAEVUS mole mapping were all introduced.
To meet demand, Stage 2 was completed in 2008, providing additional clinical rooms along with dedicated areas for Urgent Care, Skin Cancer, our Visiting Cardiology, General Surgery and Plastic Surgery Specialists as well as on-site physiotherapy.
Carefirst purchased Dr David Sampson’s General Practice in 2013 and this has grown to become the multi-doctor Merrilands Medical Centre on Mangorei Rd.
2016 saw Happy Feet Podiatry services based in the Westown and Merrilands Medical Centres and in 2017 Carefirst purchased Dr Ian Smiley’s General Practice in Moturoa. With purchase of the next-door TSB building the Moturoa Medical Centre will move in to purpose-built rooms in early 2022.
Additionally in 2017, Carefirst was instrumental in setting up Skin Centre Taranaki on Powderham St with particular focus on Skin Cancer. In 2020 Carefirst’s Westown based Skin Cancer services amalgamated with Skin Centre Taranaki.
The Carefirst partnership has grown and changed over the years to now include nine partners. The Carefirst group of practices employ almost 80 staff including 20 doctors, a GP nurse practitioner, 25 nurses, 3 HCAs, 3 Radiographers and 20 administration/reception staff and 5 members of the senior leadership team including HR and finance. In 2018 a new Carefirst board was formed with an independent Chair, a permanent Chief Executive Officer was appointed in 2019.
Carefirst is contracted by Pinnacle Midlands Health Network to provide government funded General Practice services on a capitated basis. Westown, Merrilands and Moturoa Medical Centres collectively care for more than 20,000 patients across the Taranaki region.
All of our staff are focused on providing excellent patient care and service. Our values are Respect, Clinical Excellence, Empathy, Teamwork and Sustainability.
Contact Carefirst
| Address : | Carefirst 99 Tukapa Street, Westown, New Plymouth 4310, New Zealand |
| Phone : | 📞 +79 |
| Postal code : | 4310 |
| Website : | http://www.carefirst.co.nz/ |
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Zanzidog40 on Google
★ ★ ★ ★ ★ I’ve been a long time patient of Carefirst and have always had a great experience. Sometimes the wait might a little long but only because it’s busy. I can still see my regular GP on appointment but I find all the GP’s are really nice to deal with and I can understand what they’re telling me. I’d highly recommend them.
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Kerry Webb on Google
★ ★ ★ ★ ★ Lots of new faces in the nurse department. They are very helpful.
My Dr. is very good. sometimes it's hard to get an appointment & when she's away, the fill in Dr s have been ok.
There seems to be a lot of Drs that go through. Not sure why. The walk in clinic rules have changed, not for the better sometimes & the hours of opening has been shortened. I have only had 1 run in With the reception Staff, but that got sorted pretty quick when I complained. A lot of new faces at reception but they have been very pleasant when I have dealt with them.
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Amandeep Kaur on Google
★ ★ ★ ★ ★ Had to wait 30 minutes ever after the appointment time. No point to book appointments even they can’t stick to the time.
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Glen on Google
★ ★ ★ ★ ★ Constantly messing up appointments and not sending prescriptions to the pharmacy. Rude pushy reception staff, doctors who push the new medications even if you don't want them. They have a new computer system myindici that is rubbish, they won't share results or xrays with you unless you pay for another appointment, they don't update myindici with your appointments. My complaints go on and on.
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Perry West on Google
★ ★ ★ ★ ★ I came to Carefirst after getting impatient with a long wait at the hospital and was given absolutely marvellous care by Liz and Lucy. Both of them made me feel totally relaxed leading up to getting stitches for the first time and the entire process was prompt and painless. I couldn’t ask for better
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Heather Baron on Google
★ ★ ★ ★ ★ Went to see the nurse today for flu injections and another matter. Didn't have to wait long. My daughter said her flu injection was painless and so was mine. Lovely kind friendly nurse.
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aX3kiLL3r on Google
★ ★ ★ ★ ★ Worst Medical centre in Taranaki. Keep away at all costs. Made my wife sit in a car on a stinking hot day 40 minutes after the appointment time. Wife called me in tears. I hit the roof. Constantly get charged for appointments we did not have. Reception think they are royalty sitting on their thrones and look down on us mere mortals. The places only redeeming feature was a Doctor named Shaun Butler. He left though which means the place has no redeeming features anymore. Plunket sent a referral on behalf of our baby and reception said that they didn't know who our doctor was so they didn't accept it as our old one had left and they had not assigned a new doctor to us. Seriously.
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Linda Barnett on Google
★ ★ ★ ★ ★ From my personal experience I believe that this practice is failing in their duty of care and failing in due diligence. I saw a doctor, in my car, he said I think you have pneumonia, prescribed antibiotics and sent me on my way. 3 days later I had to rush myself to Medicare because I could not breathe. The prescribed antibiotics were doing nothing. I had been diagnosed by the doctor listening to my lungs. No sputum test.$100 later( I am a pensioner)and 3 hours I had to drive myself and my grandson home when I was in no fit state, after being put on a ventilator so I could breathe. . A week ago my grandson complained of very sore ears. He is six, no doctor saw him and a nurse spoke on the phone, no appointment, and said it would get better on its own. Prescribed pain killers. A week later, grandson is still in pain. This is an appalling way to run a medical facility that is supposed to heal the sick
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