Castlecliff Health - Castlecliff
2.2/5
★
based on 8 reviews
Contact Castlecliff Health
| Address : | Castlecliff Health 5 Rakau Road, Castlecliff, Whanganui 4501, New Zealand |
| Phone : | 📞 +9 |
| Postal code : | 4501 |
| Website : | https://www.healthpoint.co.nz/gps-accident-urgent-medical-care/gp/castlecliff-health/at/5-rakau-road-castlecliff-whanganui/ |
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Ngaa P on Google
★ ★ ★ ★ ★ Kia ora
Why is it that I have rung 4 times each time it plays a recorded message then at the end says thank you goodbye. Why is that
Answer the damn phone
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Matt Huriwini on Google
★ ★ ★ ★ ★ For a long time haven't been able to get a doctors appointment as he is working somewhere else. My family needs to see a doctor, so going somewhere so we can see a doctor. This is not good enough when they say there is a general practitioner there, there isn't.
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Pam Rigg on Google
★ ★ ★ ★ ★ Highly recommended. All the staff are welcoming and put you at ease with their friendliness and professionalism. Beautiful new centre in Rakau Road. Their fees are $37. I was paying $53 at my last GP
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Bex Ford on Google
★ ★ ★ ★ ★ Oh they are great if you like waiting 2 weeks for an appointment only to see the nurse but still pay doctors rates. Seen the doctor once in 3 years, get the nurse every other time. Never appointments available when you need them. Absolutely ridiculous.
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Tina Baldwin on Google
★ ★ ★ ★ ★ The receptionist and manager Kylie Wagstaff is extremely rude and unprofessional. I had made an appointment to see the doctor one month in advance. Upon turning up I found I had been put with someone else. My appointment was a follow up one and the doctor was going to discuss information from previous appointment. When I questioned Kylie why I was not informed of the change, she responded with they "were busy". They knew a week and half earlier that the doctor was unable to keep his appointment. I said it was unprofessional and I should of been notified of the change beforehand. Kylie responded that they "do not tolerate that kind of behaviour". I questioned her, I didn't abuse. I said I would like to make a complaint. She handed me a form. Today I got a letter saying my enrollment and my daughters is terminated due to my "abuse". This is a disgusting way to handle a complaint when Kylie was in the wrong in the first place. I will be making an official complaint. The rest of the staff at Castlecliff health were great to deal with.
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Angelique on Google
★ ★ ★ ★ ★ This practice would get zero stars if it was an option. Do NOT enrol with them as there is NO doctor onsite, he's too busy doing other work. I'm disgusted they feel it's ok for their patients not to see a Dr and refer them to WAM. Kylie you are the practice manager, you need to do your job and not be defensive, you are dealing with peoples lives. I will be making a Health and Disability Commissioner complaint regarding this clinic and no doctor appointments being available and encourage others to do the same.
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Natasha Verney on Google
★ ★ ★ ★ ★ Do not join this practice.
The ONE doctor is never there, he boasts about having lots of high-risk patients but never sees them and doesnt fill urgent prescriptions. The doctor has his fingers in too many pies to focus on this practice. No nurse practitioner either - after the one who had to see every patient because the doctor was elsewhere left the practice. Everything on their website about care, communication, and competence is lies.
This practice is historically aggressive and aloof when verbally informed of issues patients have with the practice and services they have received (or lack thereof). Upon making verbal complaints, they are abusive, and have an "if you dont like it, leave" attitude - knowing full well that other practices in Whanganui do not have the capacity to take on new patients. Nurses (who happen to be the daughter of the practice manager) will enter into verbal arguments with patients when complaints are made at reception and then terminate the enrollment of entire families as a result.
This complaint will have no resolution as they see no issues with their poor practice, but other reviews here and on community pages resonate with this review. The practice manager does not care about resolving issues or acknowledging complaints. A complaint to the HDC will be done against this practice.
DO NOT GO HERE - it is NOT worth it.
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Milly Mailo on Google
★ ★ ★ ★ ★ The most UNPROFESSIONAL AND RUDE “practice” I have ever experienced. They should not be open. Was never contacted/called for a phone appointment and when I called them they said I would have to wait another week to see a doctor. ZERO compassion. DO NOT GO HERE!
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