CompoundLabs - Wairau Valley
3/5
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based on 8 reviews
Contact CompoundLabs
| Address : | CompoundLabs 62C Diana Drive, Wairau Valley, Auckland 0627, New Zealand |
| Phone : | ๐ +977 |
| Postal code : | 0627 |
| Website : | http://www.compoundlabs.co.nz/ |
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Angela Desmarais on Google
โ โ โ โ โ Twice in a row now my order has not shown up for weeks after it was supposed to. This time it has resulted in running out of medication.
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Simon Cope on Google
โ โ โ โ โ Makes up a wide range of specialist medications ? for human health from doctors script. Friendly staff and prompt with making and having ready for pickup or delivery.
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Angela Maurice on Google
โ โ โ โ โ After some disappointing interactions with Compound Labs I think they have really turned things around. I think they took the feedback they were given and I know feel I can rely on them for getting my medication in a short time frame. Thank you Compound Labs.
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StampHappyNZ on Google
โ โ โ โ โ The most disorganised and non-consumer friendly business I have ever encountered. After four weeks of waiting for my script, I contacted them. Took several days to finally get a reply, where they asked if Iโd like it sent for a whopping $9 within the same city or to pick up. I replied Iโd pick up the next day with cash in hand. Now Iโm here and they canโt find the script, donโt take cash, and Iโm now waiting in the car for them to get their act together. I shouldnโt have had to ask them to get my prescription in the first place - why didnโt they contact me? They should have told me they donโt take cash. Itโs also irritating to be waiting during my work day for a script they canโt find but did email me about?? Come on - make it easier for people to pay and get their things in a timely manner!
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Maddy Schafer on Google
โ โ โ โ โ I really appreciate the CompoundLabs service. Recently an order for essential medication got delayed due to outside circumstances, and they kindly expidited it for me so my husband wouldn't run out. The team are always kind, courteous and proactive.
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Kathrine Fraser on Google
โ โ โ โ โ While it's great there's a business doing this job, their systems need radical improvement. I have ordered the same capsule three times and, without fail, each time they have mislaid the script, denied they have received it by fax, required several follow ups and a new script, then discovered they have the original, not called back to confirm receipt and they cannot send by fast courier. I allowed 2 weeks for the latest delivery and am still waiting.
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jo massey on Google
โ โ โ โ โ My script took 4 weeks to get to the lab, I paid 2 weeks ago and today got an email to say they were going to start making my script up, but it could take up to 14 days to get to me.
I have no words for how furious I am, atm.
(I've always gotten my progesterone script through a Dr in Wellington for over 10 yrs with hardly any delay, but now I have to send it to the lab direct, instead.)
If I have to wait 8 weeks to get my script filled, then something is terribly wrong with this company.
Literally have flames and smoke coming out both ears.
Not a happy customer.
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Britt Sansom on Google
โ โ โ โ โ My script is forwarded to Compound labs electronically by my doctor. I have been told by the lab there is a ten day delay in issuing the scripts but this actually relates to the time they get to the script, not the time it arrives with them, and I also have to allow for postage time which can be lengthy. My last script was not dealt with until a further 12 days after it was sent had elapsed, then it is a further 10 days before they can deal with it. So plan ahead (possibly three weeks)if you are needing regular medication from here. It is NOT a speedy service. They are under pressure with the covid Red zone having created two shifts with contactless hand over time in between as a precautionary measure, but if they know it is urgent do their best to send it out quickly.
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