Drain Surgeons NZ - Henderson

3.4/5 β˜… based on 8 reviews

Blocked Drains & CCTV Service Auckland | Drain Surgeons - Drainsurgeonsnz.co.nz

Drain Surgeons offer Services for Blocked Drains, a range of vacuum loading services, Drain unblocking & CCTV inspections for sewers and storm water drains.

About Drain Surgeons NZ

Last Sunday week ago we discovered our drain was blocked. We contacted a company with the misleading name “another company”. An employee duly arrived and proceeded to do whatever it was he did and due course advised that he had unblocked the drain and all was well. He advised he discovered the blockage was the result of the incursion of roots. He estimated, by the distance whatever he put down the drain went into the drain, that the roots were from either citrus trees we have (approx 3 feet tall), a hedge of approximately the same height or another hedge we have of some 18 inches in height.
In the evening of Tuesday last we discovered that the drain was blocked again and called “another company”. They refused to attend unless we would pay again as they maintained that they had unblocked the drain and that this was a new blockage. The conversation went on for some time and in the end the employee to whom I was speaking undertook to speak to his “boss”. This he did, calling back in a few minutes to confirm their previous stance. I informed him that I was not paying a second time for a job that was not done.
     At this stage we were in a once bitten, twice shy frame of mind and went back to the Yellow Pages and had the astoundingly good luck to fall on Drain Surgeons. Our first contact was with Matthew who, after listening to our tale of woe, assured us all would be well and that Simon would shortly be in touch. He was and turned up with mere minutes of when he said he would – and he was early. Talk about professional! He reassured my wife and myself that all would be well and that it wouldn’t take long and sent us into the house. (The previous chap took in excess of an hour to not do the job.) Within what seemed mere minutes Simon advised us all was completed and asked that we come outside so he could explain and show us what he had discovered and done. Firstly he told us that the previous chap had entered the drain from an incorrect position and it was that which caused the job to take so long. He then had us look at his camera so we could see that the drain was completely free of roots (the same roots the previous chap supposedly removed), showed us where MetroWater/Watercare had failed to properly close the two parts of the drain and explained that was how the roots entered. The rest of the drain was in perfect condition. The tree roots that entered the drain were on the grass verge and were Watercare’s problem. He then found exactly where the failure was, marked the ground and also noted the depth. Simon then advised us to have a chat to Watercare, explain that Drain Surgeons had been involved and that a photo would be sent to us with our account which we then show Watercare.
     Throughout the entire operation, including the discussion with Matthew, your employees behaved with extreme professionalism, explained in detail what would happen and when and went out of their way to assure us that all would be well. I cannot speak too highly of both gentlemen, the way in which they treated us and again, their professionalism. In the same way that I shall heartily condemn “another company” at every opportunity, I shall sing the praises of Drain Surgeons. This may seem very over the top to you but that is the way I feel about our treatment by your staff and you can be extremely proud 1) to have them and 2) of them; I cannot sing their praises too highly.

Contact Drain Surgeons NZ

Address :

Drain Surgeons NZ 5 Winston Place, Henderson, Auckland 0610, New Zealand

Phone : πŸ“ž +87
Postal code : 0610
Website : https://drainsurgeonsnz.co.nz/
Categories :

Drain Surgeons NZ 5 Winston Place, Henderson, Auckland 0610, New Zealand
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Michael Zwart on Google

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5/5 stars for the drain unblocking service. 0/5 stars for everything that came after. After going around in circles for four weeks, we have decided to go elsewhere.
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Ross Tomlinson on Google

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Fantastic professional service. Quick arrival after initial call, quick identification of the issue, promptly fixed the problem & job was priced well. Knowledgeable & helpful during the covid-19 lock down. Thanks!
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Priscilla Allan on Google

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Saturday, moving house, new people move in on Monday. The toilet blocks. We know why, those tree roots have re-grown. Rang Drain Surgeons and they arrive only about an hour later. Dyan was awesome. He worked systematically and used his multitude of tools to minimise mess. It was a complex job, under the house. I am so thankful. Well priced too. Very cool that the hose went through a vent instead of over the carpet. Wow!
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Kyaw Soe Moe on Google

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Quick arrival after hour phone called, promptly fixed the problem with reasonable price. Mr. Hayden (or Mr. Ethan) who came to the site is friendly, very knowledgeable, experience & he did fantastic professional service. We are more than happy with your services. Thanks!
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Dany Rassam on Google

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The initial call out and contact with the company was simply amazing unfortunately it went down hill from there. No call backs, no response to emails, no promised quotes for further work. A bit of a shame really. I understand they may have been busy and overloaded however an email or call explaining this would have been appreciative instead of me trying to chase up with my drainage problem only getting worse.
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Wiremu Poa on Google

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These guys came to do some surveillance for the pipes on the property. Absolutely no manners or customer service, understand they were their to do a job, but no thought to people on the property also, use things without asking. Very rude.
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Nick Simmons on Google

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These guys dont read your correspondence and generally lazy with communication. Requesting info that you have already provided. Not confirming dates & times, just showing up, wrong job information. For something so simple - these guys buggered it up from the start.
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Bridget Emmitt on Google

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Initial contact was fine. When the job couldn't be completed on the day which was an access issue i needed to address, then no contact for 2 weeks, after repeat text and apologies I cancelled job.

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