Eco Travels Mount Albert - Mount Albert

All customers who are booking any air tickets or accomodation just see this review as well as their star rating and other bad reviews as recently I have booked my package through them with one of the agent and they ripped me off worth 4900 NZD as I was comming through Maldivees after 15 night stay as low risk country and they booked the worst guest house for me in maldives. All the drainage were chocked example . Shower drainage, toilet was chocked and shink also was chocked water was staying on the floor , shink and toilet for long time. Ths guest house do not provide the shower, shampoo and shop customer have to buy luckly the day one I had soap in my bag. They are changing bedsheet and towels after 5 days so 6th day they will change all those things sometimes not changing after 5 days. After tha check out day I should go to airport at 6 pm in maldive but I had to go 8 hours before as there was no transffer available to that time so i had to leave for airport before 8 hours and wait at maldives airport atleast 8 hours for my flight. Once I got my flight I got one big surprise as eco travel did not book the right meal for me in the flight they book non veg instead of vegiterian meal and by mistake I had non veg first time in my whole life as the crew member forgot to inform me . All credit goes to Eco travel . Once I tried to call to eco travel they always said that they will call back but never call. I chat on what's app to one of agent to tell all these problem but he was blaming me instead off his staff as he want hide the fault of his staff. Eco travel also charge extra money for no service and do not take any blame for bad service. I got what's app chat with the agent as evidence and some chocked drainage photos as well as I was so tired and fraustated during my journey through this package by Eco travel. Money not matter for me but service matter. The agent told me that every businesses are for the profit so it means they want only profit do not want to give good service. They are privatley owned so no one can get the compensation from them . Just a big request if you want to enjoy your travelling package will never go through Eco travel their all branches are same they all ripping off to the customers in this pendemic time They never listen to customer after ripping off. Hopefully all customers will learn from my this review regarding Eco travel in Auckland , newzealand. I got the same reply with the aurgumentive way that I have got in my what's app chatting. I was expecting the same from you as you again blaming to the customer as I have already told that I do had informed to your agent regarding my flight meal that I need vegiterian and you keep on blaming customer. This is the best kind of customer services providing by eco travel. As you said in reply that the guest house drainage structure vise like to be blocked . It means you guys know about it and still blame me that I did not inform you why you did not change my accomodation at same time once you got to know. Toilet was chocked too why. Also accepting that you guys did not pick up call and blaming to the customer that I did not inform you regarding bedsheet and drainage . I type the message on Harry what's app one of your colleague ask him or else I will attatch all these chatting here than you will publically know who was wrong and who was blaming me or you.

Worst customer service, they never reply to email. Recommend to book directly from respective airline's website.

Friendly staff. And always answered the call. Good customer service. @parminder singh @Eco travel @Thank you

I have dealt with Pervinder. he was very helpful and his response on any query were very quick. Thank you Eco travel

I am very happy with the service provided by eco travels the agent not only booked my flights to US but also helped me with ESTA and booked slots for pre flight covid test... excellent response.. Thank you

Not resolving queries, not giving email reply, plz don't book your tickets from this agents, rather book to respective airlines which saves money and just incase if you need to reschedule then, its handy to contact direct airlines coz, this ppl never resolve queries. If you still want to go ahed, I would say Good luck

Eco travel agency is an absolute delight to work for my recent holiday booking. He is an experience travel agency who was working for many years.He was always there when I needed him and was nice to just have a direct mobile through to our agent Parminder Singh. Parminder is very efficient, sincere, honest and straight forward. I enjoyed my trip from Aukland to Melbourne after few days Melbourne to cyprus.Look forwarding to communicating my next adventure. Thanks Eco Travel.....

I always like eco travels for taking an active initiative and interest in clients travel booking seamless, I would love to extend my thankfulness for the help Parvinder extended to us making our booking reservations. He is very customer centric and have great knowledge about travel bookings. Good on you mate.