FreshChoice Cromwell - FreshChoice Cromwell 3/1 Iles Street
4.3/5
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based on 8 reviews
Contact FreshChoice Cromwell
| Address : | FreshChoice Cromwell 3/1 Iles Street, Cromwell 9310, New Zealand |
| Phone : | π +88 |
| Postal code : | 9310 |
| Website : | https://cromwell.store.freshchoice.co.nz/ |
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george catto on Google
β β β β β My partner was just in fresh choice picking up a few things and tried to take an extra couple of boxes on the way out. The man behind the lotto counter stopped her and said to her βwhere do you think you are going with thatβ and then proceeded to say βthose are for paying customersβ and snatched the box out of her hand. She didnβt even get the chance to speak.
A few things -
1. She is a paying customer
2. You intruded her bubble breaking covid regulations
3. You could have spoken to her in a nice tone and informed her that having an extra box was not OK (even though there were plenty but that is beside the point). Speaking to her and snatching off her is so beyond the realm of good customer service considering she often comes to your store and spends a lot of her money there.
Do better.
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Coco Rosalie on Google
β β β β β the owner deals with fair and reasonable complaints in a completely unreasonable manner - she trespassed a friend of mine after he wrote her a complaint. How can you run a business and make improvements if you cannot properly address customers' issues?
Do not shop here.
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Iain Christiansen on Google
β β β β β I wrote a letter of complaint about the poor (read terrible) service I received in this store. So the owner Sue trespassed me. She was only able to do so because I left my name and home address on the letter. What a crazy way to react to an issue.
By the way, if you search the companies office register, there are addresses linked to businesses. Business owners/shareholders have to sign a declaration, along with a registered address for that business. This information is then free for any of the public to access.
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Andre and Michele Neckelson on Google
β β β β β clean, friendly staff, had everything we needed.
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Bob Scott on Google
β β β β β Incorrectly labelled an item on their shelves and then the staff member was extremely rude when we insisted on buying it at the price shown. Accused us of "switching" the labels on the shelves.
I probably would have accepted that they made a genuine error and paid, but after he slammed the item down on the counter and was very aggressive, I dug my heels in and refused to pay.
Interesting that a number of others have commented on the rudeness of the staff.
Won't return.
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Gail Petersen on Google
β β β β β Like shopping here when im down this way
Floors are so clean, shelves always well stocked and the staff are very helpful. Haven't struck one in a bad mood yet. Go Fresh Choice love shopping at yours.
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Bed BHUSAL on Google
β β β β β Your staff need to bit friendly and use common sense to regular customer . Asking everyday proof of ID to buy drinks i have shown more than 20 times ID to different staff I understand this is part of Job but we donβt bother to carry wallet when you can do pay wave and apple pay . I told i can show in my phone but canβt get bottle of wine because they need on their hand .
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Kim Kubala on Google
β β β β β I made a delivery order online for my Dad for Fathers Day... With me living in Nelson and my parents in Cromwell I couldn't get there myself. The lovely team at FreshChoice Cromwell gift wrapped it for me, and sent a picture to me! It was very special. Thank you so much!
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