Garden City Florist - Silverstream
3.9/5
★
based on 8 reviews
Contact Garden City Florist
| Address : | Garden City Florist 41 Cleland Crescent, Silverstream, Kaiapoi 7630, New Zealand |
| Phone : | 📞 + |
| Postal code : | 7630 |
| Website : | http://www.gardencityflorist.co.nz/ |
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Christopher Jennings on Google
★ ★ ★ ★ ★ Ordered flowers this morning and they were delivered same day promptly to my mother. Wonderful bouquet of flowers, mum adored them and I wouldn't hesitate to pop back and order online again. Good value for money and great follow up service. I got a text when they were delivered which no other florist has ever bothered. Top notch service!! Thanks GC Florist
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F L on Google
★ ★ ★ ★ ★ I warn online customers to read this Florist’s disclaimer online clause & fine prints carefully before order, especially during NZ lockdown. They used their disclaimer clause liberally to protect and benefit their own business. I wouldn’t recommend them to anyone. The flowers and products that I ordered was delivered incomplete and are completely different. I emailed twice on missing delivery. The store is not even aware of the missing item neither send an apology after I notified them. The substitute is appallingly different again. All products amendment were done at their discretionary power without informing me. In summary, the customer care, delivery service and communication is very poor during NZ lock downs. My order was confirmed on 21/8. Cancellation requested on 22/8 but declined. Partial delivery was on 1/9. Missing item was delivered 2 days later. It took 11 days to deliver my order. The store does not provide delivery tracking link. I have to keep following up by emails on my order. No option was given to cancel my order. I like to see this online business to temporarily close like many other courteous NZ florists who chose to close during lockdown. If you can’t provide a good customer service during lock down, don’t mislead your customers and put the blame on stock availability.
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Shirley Nesbit on Google
★ ★ ★ ★ ★ It is no longer on Hammil Street and they are now only online. Their website needs to be updated to reflect this as I went there today expecting to be able to buy flowers!
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Xindy Yan on Google
★ ★ ★ ★ ★ The girl is the most amazing human being! I was panicking rushing into to the shop since I needed flower for a friend’s wedding tomorrow morning. 4pm on Saturday!
The girl did everything she would to help me out ! She even called up 3 other shops to ask if they have flowers to help!
In the end she help me to put up this amazing flower! I cannot thank her enough!!!
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clarissa Waller on Google
★ ★ ★ ★ ★ I ordered the bunch of 6 roses for my friend as her mum had passed away costing nzd 40.50 in total. She only received 2 roses. I complained and was told on email the roses were bigger so you only got 2 instead of 6 & ‘you don’t understand’ a very curt & unfriendly response. If 6 flowers are shown in the photo & that price is paid, then 6 flowers should be delivered. (15nzd to deliver). Clearly I paid for the bunch of 6 at 40.50 nzd inc. deliver cost. My friend was disappointed. Other reviews show a similar lack of customer satisfaction. I should have read the other reviews.
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Sandy Ballantyne on Google
★ ★ ★ ★ ★ Amazing flowers. Great value for money. Excellent quality. Will definitely be back. Highly recommend
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Nicole Ilustre on Google
★ ★ ★ ★ ★ Very lovely flowers! High quality and beautifully arranged. There was a hiccup with our delivery but the lovely lady was very apologetic and quickly made a new arrangement to be delivered to us asap. Thank you so much ?
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Emma Cook on Google
★ ★ ★ ★ ★ Garden city florists were great to purchase from. I had a arranged for a delivery however there had been a mix up with the courier. Garden city florists were really responsive arranged for a another delivery the next day, free of charge. The flowers delivered were absolutely stunning and I would definitely purchase some again for the great customer service. Thanks again :)
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