Gary Cockram Hyundai & Isuzu - Gary Cockram Hyundai & Isuzu Durham Street South
4.4/5
★
based on 8 reviews
Contact Gary Cockram Hyundai & Isuzu
| Address : | Corner St Asaph Street &, Gary Cockram Hyundai & Isuzu Durham Street South, Christchurch 8011, New Zealand |
| Phone : | 📞 +8 |
| Postal code : | 8011 |
| Website : | http://www.garycockram.co.nz/ |
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R HE on Google
★ ★ ★ ★ ★ I was very disappointed with the level of service I received when servicing my new Hyundai Santa Fe, the girl at reception did not want me to be there nor did she want to be there herself. On both occasions drop off and pickup I was assisted by the same person.
I asked for a price on a part and she said she would call me with a price, I am still waiting. This is the first time in 8 years I have moved away from Toyota and am now wondering if I made the right choice. Consistency in service at Toyota has been faultless every time. They are happy to sell you the car but the service is no where near what Toyota deliver. The car is great, service not.
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Roger Gilchrist on Google
★ ★ ★ ★ ★ Would never take my car here after seeing how they treat their own cars! On 21/01/21 at 5.55pm we had to swerve off Brougham Street after being cut off by MAZ233, we then followed their sign written car down the motorway which had two very very very close calls with other cars and tailgated every car it was following. After witnessing this extremely dangerous driving flaunted in their own sign written car at well over 100kmph I wonder what they do with conspicuous customer cars.
AVOID THIS COMPANY!!!!
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Susan Denham on Google
★ ★ ★ ★ ★ Not really impressed with one of the ladies I was dealing with, she was a bit of a bully. Also not impressed with the outcome of my experiences with Hyundai overall. Three different situations none of them resolved. The one that bothers me most is my stereo.... It was working, then I went to get some keys cut which I was told they couldn't code properly without damaging something, I got the car back and the stereo wasn't working, so I called them up and they gave me a code, which made the stereo work for a few days then I had to put in the code again, this happened a few more times and finally the code didn't work anymore or would only work for a few minutes. So when I took it in recently I asked them to check out why the stereo doesn't work anymore. They broke the case trying to pull the stereo out, which in a few weeks the kindly replaced but then said they refused to pull the stereo out to check it or fix it! So...was working when I took it in there, wasn't working when I got it back and now they are making up excuses for why they cant sort it out. Thanks Garry Cockram Hyundai. I was supper keen to buy another Hyundai but not if that's the service i'm going to get. On a nicer note, some of the staff are really friendly.
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M Singh on Google
★ ★ ★ ★ ★ High quality experience over all however the girl at the front desk with the glasses should mind her volume when complaining about her customers. Very unprofessional
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jayde Vivian on Google
★ ★ ★ ★ ★ My partner and I had the best experience with Jason! He was extremely patient and lovely to deal with. After having a bad experience with a previous dealership we were pretty nervous about buying again , however Jason made our experience super fast, easy and enjoyable. We absolutely love our new Hyundai and would highly recommend dealing with Jason for anyone that is looking to buy ?
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K P on Google
★ ★ ★ ★ ★ Great experience purchasing our used Santa Fe. Staff went the extra mile to make the transaction attractive and as was the case with our previous Santa Fe, a beautiful vehicle to drive and no issues to date.
Where they let themselves down a little is in servicing. Always a minor issue of some sort each visit but these all add up. Wrong booking time, dropping car off first thing but can't pick up early afternoon, serviced then fails wof week later because of brakes. Nothing insurmountable and the ladies on the front desk could make it all ok with some great customer service - instead it's pretty average for a customer facing role and so I've found a servicing option elsewhere.
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Stuart Cochrane light of all nations on Google
★ ★ ★ ★ ★ The Guys are great looked after me treated me like Loyalty
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Sam Stokell on Google
★ ★ ★ ★ ★ I dealt with Ken and he was extremely knowledgeable and took his time explaining everything to me. Highly recommended Ken and the team!
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