Genesis Gas - Hornby South
1.7/5
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based on 8 reviews
Contact Genesis Gas
| Address : | Hornby South, Christchurch 8042, New Zealand |
| Phone : | π +8 |
| Postal code : | 8042 |
| Website : | https://www.genesisenergy.co.nz/ |
| Categories : |
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ιηΏ on Google
β β β β β Ask for a bottle LPG delivery on last Tuesday (18/05) and now I am still waiting (25/05). Can you believe that???
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5 Oceans 7 Continents on Google
β β β β β Genisis dispatcher team got theifs/pirates as a part of its 45kg lpg cylinder distribution. I was affected because of them... No responsibility and professionalism. We had a big loss because of these culprits (part of their team) who take care of our areas 45kg distribution.
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wilco427100 on Google
β β β β β Waited an hour on phone to talk to someone about gas bottle delivery. Ordered on Friday and still no bottle delivered by the next Wednesday. Rang and was put on hold after talking to a lady and she told me they could not give me a delivery date this week. Could be up to 10 days without a gas bottle. Pathetic.
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ιζζ¨ on Google
β β β β β switch from Elgas to Genesis energy in Feb. Genesis energy took two gas bottles from my home and should return to Elgas. Genesis energy never return the two bottles back Elgas. Now I received an invoice from Elgas for $136. I called Genesis energy for two weeks no solution.
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Kathleen Parkes on Google
β β β β β Poor customer service. Ordered gas three days ago and told it will not arrive today because the 'truck is full'. So no hot water and no gas for the fire in the middle of one of the coldest weeks of winter. We had this issue last year also. Genesis needs to increase resources to actually do the job we are paying for - have gas delivered when needed. Increased demand in the middle of winter shouldn't be a surprise to them.
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hannah tod on Google
β β β β β Ordered a gas bottle around 8.30am Tuesday i expected it too be delivered on the next delivery day for my area which is Wednesday, it got too 3.30pm I enquired as to why it hadnβt been delivered yet and apparently it wont be delivered until Friday. What sort of third world company is this? But if i pay $200+ I can have it delivered today. Totally unacceptable and poor service. Not too mention last time i ordered 2x gas bottles and only 1x was delivered. I swear this company only partially fills the bottles so you have to buy more. 100% would not recommend!! Gas bottles should be getting delivered to all parts of town Monday thru to Friday in a big city like Christchurch.
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David on Google
β β β β β never again Genesis never again will I be a customer with rubbish customer support. I do not recommend dual fuel.
Awful service awful everything tbh power cost far more than the other providers in NZ, All started getting dual fuel with Genesis after moving into a new house (GAS + POWER) I've had 3 bills since joining them $589 for the first, 461 for the second and now 489 for the third, each bill has had around 38 - 45 days power never the normal 31 and gas is all over the place they blame this on their system not aligning my gas and power yet when they go to align it I get another bill for 306.72 to align the bills, amazing customer service genesis ?
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m.murat candan on Google
β β β β β I'd give them a zero star if I could. Genesis's incapability costed my business thousands of dollars loss, they can't do even their most basic jobs properly,
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