Gourmet Direct - Speciality Butcher - Ahuriri
4.1/5
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based on 8 reviews
Online Butcher Gourmet Direct - Since 1992 - 100% NZ Online Meat Store - Gourmetdirect.co.nz
NZ's original meat online butcher, since 1992. Eat great meat. Buy online or visit our Napier store. Order meat online New Zealand...
Online Butcher Gourmet Direct - Since 1992 - 100% NZ Online Meat Store - Gourmetdirect.co.nz
“The service you guys have provided has been phenomenal!! I can assure you I know great retailing standards on both a local and international level from travelling throughout the world.
Yours, from initial contact right through the purchase process has been excellent. Simply superb – friendly, courteous, on time and with the support of all the information the customer required. Congratulations!”
Cheers,
Greg
Contact Gourmet Direct - Speciality Butcher
| Address : | Gourmet Direct - Speciality Butcher 17 Mahia Street, Ahuriri, Napier 4140, New Zealand |
| Phone : | π +8778 |
| Postal code : | 4140 |
| Website : | http://www.gourmetdirect.co.nz/ |
| Categories : |
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Sandy Abbot on Google
β β β β β We ordered a rack of Venison from Gourmet direct, to be delivered a week later, to arrive on Thursday in time for the weekend. Amazing customer service. When they processed the order, it showed up that we are rural delivery, which delays things by a day. So I was phoned, advised of the situation, and how best to manage the day later than ordered delivery. Kate was straight on the job to make sure I'd be able to get hold of our order, then followed up that evening to make sure we'd had the delivery ok. Awesome effort. Fanastic piece of venison. Definitely recommend.
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CRAIG mills on Google
β β β β β Lots of really nice cuts here.. friendly staff with perfect advice ..
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Sjc on Google
β β β β β Best streaks and Wagu I've ever had however last order the spare ribs where tiny only 7 ribs (should be around 12 ribs in rack as is pictured when you purchase online), this is not what is pictured on website and not what I paid for. Also ordered 1 large belly and was sent 2 small. Took customer service 3 days to respond and then basically just argued with me via email. Extremely disappointed if they had called and said what I ordered wasn't available thats fine I would of just got steak, instead sent inferior product to whats advertised, every other order has exceeded expectations, but will no longer be shopping here.
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Charleen Guy on Google
β β β β β My parents were given a voucher for these guys and were so excited to get to use it so made an order to be delivered on the 22nd December. But when the box arrived..........
1. They didnβt send duck livers. They didnβt send anything at all in exchange for the duck livers. All they did was email an invoice two days later saying they were out of stock.
2. They had no quail - which they did tell me about so I took veal instead. To honest, i just took anything as the swap because it was only the duck livers Mum wanted to cook up something special for my Dad after having had major surgery the week before.
3. We ordered English pork sausage which they substituted for Toulouse sausage - but didnβt ask if it was ok. They just assumed we would take it.
So we rang them to say we knew there was no quail as Iβd received an email. Yet they couldn't email to say the other things were missing. I had to ask the woman called Lynn (or Lynne) to stop being sarcastic on the phone. Thatβs when she said we could return the whole order, a courier would pick up the box and the voucher would be reinstated. But then we get an email from their Head of Customer Success who told me the order would not be picked or exchanged nor would the voucher be reinstated and this was after weβd waited and waited for the courier to pick and I had emailed them to find out what was happening.
All I would have done, had I been told no quail, no duck liver and no pork sausage, is to have deferred the order to sometime in January. Then thereβd have been no issue. But instead it became like a war of words on the phone and email and it was totally unnecessary.
They deserve an award for worst βcustomer successβ in NZ. They obviously donβt realise their words of customer success is defined by customers being happy with their service, not just their goods.
Customers who are on the receiving end of unsuccessful service tend to spread the word quickly and getting good customer service is so important and we didnt get any of that.
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Deaghan Sionnach on Google
β β β β β Ordered the Lauke crusty white, over orderedβ¦.. or so I thought! Smashed 4 loaves in a week! Another 4 to do! Made some awesome bread!
Totally recommend!
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Desmond Foulger on Google
β β β β β I recently purchased some Silver Fern meat from Gourmet Meats but unfortunately, due to a monumental "stuff up" by NZ Couriers, by the time the meat was ready to be delivered to my address, it was already 6 days old. Gourmet Meats instructed NZ Couriers to return the pack and have arranged for a new pack to be delivered to me. Their Head Office and Napier Staff were superb and given that Silver Fern is a superior meat product, I would heartily recommend them to any on line buyer. WELL DONE TEAM!
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Jason Williams on Google
β β β β β Great produce every time I have ordered and customer service is exceptional. Fast response and always go out of their way to help you with what you need. Highly recommend.
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John Ko on Google
β β β β β Poor service. Waited more than a week to receive a product. Had to contact them three times. On two occasions order did not arrive on time it was promised. We waited entire day at home waiting for both days. When the order finally arrived it was not the product we ordered. We ordered a provenance lamb but received a different lamb. When we called they stated that it was out of stock. No apologies at all, just thinking we would accept any product as an alternative is absolutely poor. Should they have informed us prior, we would have ordered it when the stock was available.
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