Hi Flo Pumps - Penrose
3.8/5
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based on 5 reviews
Contact Hi Flo Pumps
| Address : | Hi Flo Pumps 3 Fairfax Avenue, Penrose, Auckland 1061, New Zealand |
| Phone : | π +9797 |
| Postal code : | 1061 |
| Website : | https://hiflopumps.co.nz/ |
| Categories : |
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jeffrey young on Google
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Imran Zia on Google
β β β β β Cant give less then this. Poor communication, I was over charged and when complained, rather explaining me why I have to pay disputed amount, I received threatening emails, really disappointed by whole process.
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Crystal Pomale on Google
β β β β β Charles and the team are fantastic. Pieter is amazing too always willing to go above and beyond, exceptional service. I would gladly recommend Hi Flo Pumps to all.
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Simon Le Tissier on Google
β β β β β My household water pump failed late on a Sunday afternoon leaving us without water.
I called a 24/7 service agent and was quoted $349 call-out fee plus parts. Figuring the final bill could be around half the cost of a new one, I took my pump in to work Monday morning hoping that as we were without water, there would be a shop on the North Shore willing and able to offer a same-day repair.
Unfortunately not.
I phoned all the shops on Google and they either didn't have workshop facilities and/or their techs priortised call-outs. The best offer (after quite a bit of to and fro) was repair the next day. :-(
My final call was to the Grundfos agent in Albany. The man I spoke to immediately understood and empathised with my predicament (a family already 12 hours without water and counting) and recommended I call HiFlo Pumps.
A great recommendation!
Right from the get-go they were understanding and accommodating. The Service Manager, Charles Elgar, said if I brought my pump in, they would diagnose the fault and if repairable, do so there and then.
I arrived at HiFlo Pumps 30 minutes later and Charles suggested I go for a coffee and come back in 40 minutes and he'd have an answer for me.
After all the stress, coffee sounded like a good idea, and 40 minutes later I came back to find my pump repaired and waiting for me! And a fair and honest bill too!
Wow! Now that's what I call REAL customer service!!
10/10 and a BIG thank you to Charles and the team at HiFlo Pumps
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Parris Plumbing on Google
β β β β β Andy and his team at Hi-flow have been giving me advice and doing jobs for me for over 7 years now. Efficient, experienced and well organised. Thanks Hiflow team.
Logan Baker - Director of Parris Plumbing Ltd - Auckland.
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