Insurance and Financial Services Ombudsman - Wellington Central
IFSO | Insurance & Financial Services Ombudsman - Ifso.nz
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About Insurance and Financial Services Ombudsman
With a background in law and alternative dispute resolution, Karen was appointed as the Insurance & Financial Services Ombudsman in 1998. She is a qualified arbitrator and mediator, with her most recent qualification being a Masters in law from LaTrobe University in Melbourne, majoring in conflict resolution.
Karen is a member of the Australian and New Zealand Ombudsman Association (ANZOA), the peak body for Ombudsmen in Australia and New Zealand.
Karen and Deputy Ombudsman Louise Peters lead a team of Case Managers, with expertise in dispute resolution, law and the financial services industry. Alongside the Case Managers, there are dedicated first contact staff, a membership team, and communications manager.
The IFSO is appointed by the IFSO Commission. IFSO Scheme Case Managers have legal and dispute resolution skills and experience. They can offer a range of solutions to consumers and Participants to assist in resolving complaints.
Contact Insurance and Financial Services Ombudsman
| Address : | Insurance and Financial Services Ombudsman level 2/70 The Terrace, Wellington Central, Wellington 6011, New Zealand |
| Phone : | 📞 +8888 |
| Postal code : | 6011 |
| Website : | https://www.ifso.nz/ |
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Ian Cooling on Google
★ ★ ★ ★ ★ We are looking for assistance with a claim through IAG that has dragged on for 10 months.
Will keep posting our results as we go through this process.
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Oligo Lee on Google
★ ★ ★ ★ ★ Great help from Insurance and Financial Services Ombudsman
Helped me with contacting the insurance company and point out my rights as customer, thank you kindly
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N A on Google
★ ★ ★ ★ ★ I contacted ombudsman who passed my complaint to Insurance people who got on to my complaint asap. Then ombudsmen followed up with me to see if my complaint was resolved.
I also contacted ombudsmen when bank took money from me, the ombudsman rang bank and got my money back.
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Raii Bennett on Google
★ ★ ★ ★ ★ Dealt with a guy called Brendon . At first I thought he wanted to help me but on the second call it appeared he didn't. During the discussion i asked him why were they letting an Insurance Company called "Vero Insurance" get away with mistreating their customers etc etc? He didn't want to comment. That told me everything I needed to know.
So why is the "Insurance Ombudsman" letting Insurance companies get away with corruption I ask? And..how much are they getting payed to do it? was the next obvious question.
And finally....why does the Insurance Ombudsman actually exist? There not there to help people, as that's what I discovered.
Just another crooked company in NZ.
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Jason Keiller on Google
★ ★ ★ ★ ★ A hopeless and pointless organisation working against consumers. You are better to go straight to an insurance lawyer. The IFSO are not concerned about when they break their own terms of reference and breach their own set standards as happened in my case. My case is with the Minister of Consumer Affairs.
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Shiva Amirkavei on Google
★ ★ ★ ★ ★ Before using this service , I always heard comment from people that there is not much hope in escalating to them as they are not doing anything. while I believed my case is strong and they are advocate for right things , I raised it to them. After 3 month, I can confirm, they are there to waste people time with no power. The result is you will be tired and give up to follow up your complaint and your insurance still continues to do wrong.
They are just there to look there is a place for hearing public as formality.... they even can deny their own comments in their reviews !
There is a review telling ombudsman contacted their insurance and they were great or rang the bank!!!... this is totally untrue comment... they never contact insurance or bank this way to defend you in front of them... the process to consider your case takes 90 days... then they send you a letter and generally saying what insurance done is acceptable in all circumenstances!!!!
please note they are paid by insurers and that's why they are free for consumer so clearly they biassed toward who pays them!!
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Shane Lin on Google
★ ★ ★ ★ ★ Never ever try them. This is a trap set up by those insurance companies. IFSO stands for them, not customers. Their opinions will make the things worse. Go straight to the court.
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John Cumberpatch on Google
★ ★ ★ ★ ★ Rung the Omsbudman office about getting a refund of a credit from a travel insurer. Told me the Insurance Co didn’t have to pay me as the policy took effect from the time it was paid even though we hadn’t travelled. At the end of the conversation I was told I could make a formal complaint as my refund was less than the $1500 the company would have to pay their office I might get it. I was also told the travel agent I was dealing with who had a travel insurance policy that would suit my needs would only be making commission from the sale and to be careful. I told Brendon I trusted the travel agent as I know him. It was a very condescending statement.
In the meantime I had sent a very simple email to the Insurer saying their current policy didn’t cover what I needed for COVID cover and two days later they have offered a pro rata refund which has taken into account the time we were insured from until COVID prevented us from travelling. This credit was from March 2020.
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