Lucy's
3.6/5
★
based on 8 reviews
About Lucy's
All Wedding, Funeral, and Christening items are now available for purchase online and your order will dispatch within 24 hours on business days or Click and Click.
Our wedding boutique is only open by consultation appointment, please check available dates/times & book online directly, no walk-in is allowed.
Contact Lucy's
| Address : | Lucy's邮政编码: 1062, Great South Rd, Ōtāhuhu, Auckland,New Zealand |
| Phone : | 📞 +89 |
| Website : | http://www.lucys.co.nz/ |
| Categories : | |
| City : | Auckland |
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Latasha Ngahungahu on Google
★ ★ ★ ★ ★ Phoned Lucy's and was advised that they are no longer open to public walk ins, unless you pay for a consultation fee and book an appointment to go instore. So inconvenient!!! Such a hassle. Asked customer rep why "he replied this is our policy".
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Kim Atkinson on Google
★ ★ ★ ★ ★ If I could review Betty's service with a negative 5.. I would. Her service is uninformative and shocking. Tried to order a suit for my wedding, go to enter my NZ address and the webform doesn't allow it. Cannot manually enter either. Emailed "customer service" for assistance to simply be told that they have opened orders for Australian shipping. OK that's cool but how do I in NZ place an order? In response I was told that their company expects locals to manually enter their address and if I didn't know my address, I could ask my neighbours. That's absolutely a strike two to be so patronising. So I go ahead to try place the order again following said advice of manually filling in my address. Again, it doesn't allow me because it is Australian filter only. Take a screenshot and send it back to Betty asking for an apology (lack of service and patronising response) and a solution to place an order. Get a response.. sorry our website doesn't allow location services for NZ. Hope that doesn't inconvenience you too much. OMG!! When will I get one ounce of service! Have asked for headoffice contact to complain. Would not recommend anything to do with this patronising, unhelpful, absolutely no customer service "business". Take your money elsewhere. To a business who actually cares enough to deserve it.
To the owner, you need to have staff to provide service. Not patronising repsonses to enquires. No fake review here. One really annoyed and offended regular buyer.
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lallu thomas on Google
★ ★ ★ ★ ★ Very disappointing ....poor customer service ....not revealing the story here.. I won't recommend to any of my friends to buy any dress from this irresponsible company... putting all their mistakes and faults on customers !!!!
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Kevin O'Loan on Google
★ ★ ★ ★ ★ DO NOT BUY FROM THIS COMPANY!!!!!!! Their customer service is Terrible
We ordered 2x3 piece suits for my boys for our wedding but when we received the order we only got 1 jacket in the wrong size and style
When we queried the issue with them they accused us of lying and refused to either refund our money or send the correct items out even though we offered to send back the incorrect item at our cost
Very disappointing
Update: Despite what the owner is claiming in their response we are not part of a international phone scam ring and just regular customers trying to receive the correct items we ordered. he is unwilling to even talk to us
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Paul Tu'ungafasi on Google
★ ★ ★ ★ ★ Horrible customer service. Was asked to pay $10.00 online just to enter the store and browse and it’ll only be refunded if I bought something. Asked if they had anything in my daughters size before I considered paying the fee, male staff member kept telling me to look online. Why should I look online when I’m standing right outside your shop and you in it. Yes or no
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Florida Potifara on Google
★ ★ ★ ★ ★ Charged me $10 on the spot and hurried me to try on things and if I was to take another person to try on a dress and the owner said I will have to pay another $10 for the same day. Ridiculous!. Over priced
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Tamara Nicole on Google
★ ★ ★ ★ ★ Absolutely stunning dress I bought for my daughters first birthday. I am so impressed with the quality! Fast shipping also, came overnight and we live in the country. Would highly recommend!!
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Marah S on Google
★ ★ ★ ★ ★ Excellent quality suit at a very reasonable price and in a tween size which is usually difficult to find. I had to return and exchange (if your son likes to wear his pants lower, get a bigger size as these are made to sit high on the waist), but they were very easy to deal with and the exchange went very smooth. Would definitely buy from them again.
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