NOVUS Glass Porirua - Elsdon
4.3/5
★
based on 8 reviews
Contact NOVUS Glass Porirua
| Address : | NOVUS Glass Porirua 1 Mohuia Crescent, Elsdon, Porirua 5022, New Zealand |
| Phone : | 📞 +79 |
| Postal code : | 5022 |
| Website : | https://novus.co.nz/novus-porirua/ |
| Categories : |
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kimberley O on Google
★ ★ ★ ★ ★ Great at the start, friendly and helpful. We even left the motorhome there overnight so that they could work on it later as they were still busy and they needed time for the seal to dry.
This was booked over two weeks before mind you. They called us at 5.30pm that night to talk about the problems and that someone was going to be there in the morning for us to pick it up on our way through to Foxton. They knew we were coming the next day!!
Next morning we arrived and was waiting. No one there 10.38am and we started calling everyone we could. Finally the wonderful John from the Wellington branch called and explained that no one from the Porirua branch was returning calls nor coming. We would have to wait till 4pm before someone could let us get the motorhome out and we leave Wellington for good.
Not impressed nor happy about the Porirua branch. Don't bother with this branch and while we were waiting four cars came in and left, that is more customers that they don't get.
Now we won't get to Foxton till 5.30 or 6pm. Thanks a lot Jared and Porirua Novus. You are a waste of customers time.
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Maureen Tukaroa-Betham on Google
★ ★ ★ ★ ★ It started 10/12/21. I contacted them after talking with my insurance company. She said yes they’ll source my windscreen and contact me. Nada! Until 17/01/22 spoke to a man from their Wgtn NOVUS office. Job hadn’t been logged from 10/11/21!? Booked car in to replace windscreen for that Friday with him he was lovely over the phone apologised profusely, sent him a couple of pics to get the right windscreen. Asked him how long it would take - he said drop it in the morning we will have it ready by the avo! Great! I thought ? I dropped car off before 9am parked it up gave the key to the woman at reception, told her where it was. She said she’ll ring me when it’s ready. Heard nothing all day - no call - zero! Rang them just after 5pm a number of times but they were shut! It was a Friday, it was a long weekend with Wgtn Anni. They were not back and open until Tuesday next week! Like what the heck?! I got in a car and drove up there. Nope, locked up - truck still where I parked it, not repaired, keys in their building! Rang husband, he came with his key and we collected our truck. Come Tuesday no call from NOVUS Porirua, cos they didn’t care? The truck got stolen in the long weekend?!?! They checked their camera and we had collected it?! I mean seriously! The worse customer service ever! Starts from the front and first contact; no follow through, absolutely unprofessional. I couldn’t believe how badly I had been treated since Dec ‘21. We won’t ever go back there!
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Maree J on Google
★ ★ ★ ★ ★ Very disappointed with the customer service today. On arrival there was left over rubbish across the front of the car, including a sharp jagged piece of plastic. The WOF and service stickers were not adhered to the windowscreen very well. The foot-wells of the car were filthy from the service person. I went into reception to pass on my feedback to a very uncaring, unfriendly, uninterested receptionist. I will be ripping off their rego advertising surround with a replacement as this crowd need a good basic lesson on good customer service. They just don’t care!
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Craig Campbell on Google
★ ★ ★ ★ ★ The guys at Novus were fast, friendly, helpful and did a great job repairing the chip in my windscreen. Thoroughly recommend their service. :-)
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ROBERT SHELTON on Google
★ ★ ★ ★ ★ Great. Had a stone chip done. Looks good and service was efficient. Staff were friendly.
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Valerie Askew on Google
★ ★ ★ ★ ★ Had a chip in my windscreen. The lovely gents fixed it on the spot. Easy and friendly service. Thank you team.
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Alex F on Google
★ ★ ★ ★ ★ Had a side window replaced at the Porirua branch. Work was done quickly, to a high standard and with very little effort on my part other than dropping off my car.
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Eric Dutch on Google
★ ★ ★ ★ ★ Got in, fixed my chip and I'm ready to pass the wof. Cheers for today.
Insurance paid for it, I didn't even need to confirm anything or do any paper work except turn up with the right car with the right number plate as per my insurance call. Happy as.
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