Parkavon Kennels, Cattery & Doggy Daycare - Marshland

Always great with our dog and cat. Animals are well looked after. A shame the cattery is closing although understand the commercial decision.

Best doggy daycare in Christchurch. The staff are lovely and they genuinely care so much about the dogs.

Are you looking for kennels for your precious dog? Introducing Kerry Hurst’s Park Avon Kennels, Day care and Grooming on Marshlands Road. A friendly receptionist will inform you that the accommodation has underfloor heating which is very important in the winter. (Tick.) On arrival it will not be possible to see where your precious pooch will be housed because of “health and safety”. (Warning bell?) She assures you they they put up loads of photos on Facebook every day. (Tick) Checking the website you will not find one photo of the facilities. (Warning bell) After calling 3 times and emailing once requesting a quick photo to set your mind at rest you eventually receive two photos (attached) and word that their priority is looking after the dogs hence the delay in sending the requested photo. (Can this receive a tick? Let’s be generous. Tick) Scanning the photos during the week of your dog’s stay you find photos for one day. Your dog looks like a “no friends Nigel”. He is clearly not having a ball. ( Alarm bell) On pick-up day your dog gives you the merest shadow of his usual exuberant greeting. (Alarm bell.) All the white area around his bottom is stained yellow. ( Alarm bell.) You make this observation - there is no comment. (Alarm bell.) At home your dog has no appetite , is listless, and continues to have diarrhoea and vomiting for 2 days. A vet visit is required. After 4 days he is still not 100%. So you call the kennels. The owner tells you that “if we noticed a dog was unwell we would clean him up and call a vet. We would not send him home like that.” But they didn’t ( notice) and they did (send him home like that). (The alarm bells are really clanging now) It must have been obvious that your dog was unwell. His diarrhoea would have been easily spotted by the eye and the nose. But apparently it was not “noticed” by the people who make “looking after the dogs a priority”. Expressing your concern is not appreciated. You are told that asking for a photo was an imposition, and, what’s more, you are therefore a “pain in the butt” and the owner is “bored with you”. He suggests you don’t return your dog to his kennels!!! Really? Not in your wildest nightmares would you do so!! He suggests a five star hotel. He hangs up on you. A second call to say two things is received with impatience and rudeness. But kennel owners need to understand that our pets are part of our family - we would not leave a child without seeing where they will be staying. It’s the same for our dogs. This is reasonable and should be expected and respected. Any kennel is responsible to ensure they do “notice” when a dog is unwell. That is why we pay them - to take care of our dogs. Sadly expectations are far from being met and it seems Kerry Hurst does not know the meaning of respect - either for the dogs in his care or for their paying owners. In fact, his telephone manner exposes him as a bully and a misogynist. Stars for this establishment - ZERO. Patronise it at your own risk - more accurately, at the risk of your dog’s health and well-being.

Great place to take dogs of all shapes and sizes Staff are awesome to deal with, and nothing is ever an issue My greyhound is more excited to come here than coming home!

Bella & Archer love Parkavon, the photo updates from the team on FB are great we can tell they are having the best sleepover’s with their new friends. Kerry and the team are super responsive with emails, it makes going away without the kids a breeze... I just hope they want to come home ?

Got ripped off over some dog training. Got promised the private sessions. Never received anything..all contact ignored. Took ages to get a partial refund. Would not recommend.

Love this place and so does my dog. Wouldn't have him anywhere else. Great outdoor play areas and Kerry and the team take amazing care of the dogs. Always clean, never smells. Great price too. Love the regular photo updates too.

Introducing Kerry Hurst’s Park Avon Kennels, Day care and Grooming on Marshlands Road. A friendly receptionist will inform you that the accommodation has underfloor heating which is very important in the winter. (Tick) Being shown around where the dogs are kept when we called in advanced. (Tick) She assures you they they put up loads of photos on Facebook every day. (Tick) Checking the Facebook page you will see hundreds of photos of the facilities. (Tick) Having reasonable expectations that they're looking after your dog instead of replying to all the pedantic emails they're getting. (Tick to myself) Scanning the photos during the week of your dog’s stays you find photos for all them. She's clearly having a ball. (Tick) At pick-up time our dog wont even look at you because she wants to go back to Kerry. (Tick) At home your dog comes back as healthy as she was because you look after your dog and wouldnt send her there when shes sick. (Another tick to myself) Stars for this establishment - FIVE