Plumbquick - St Marys Bay
4.5/5
★
based on 8 reviews
Plumbers Auckland | Auckland Plumber | Plumbquick | Plumbers Auckland | Auckland Plumber | Plumbquick - Plumbquick.co.nz
Plumber Auckland: Plumbquick's Superior experience in all types of Plumbing - from large commercial to small 1 hour jobs enable the large pool of skilled servicemen to be dispatched to the jobs best suited to their ability, which provides you with the best value for money.
About Plumbquick
Plumbquick was formed by directors Steve Frogley and Grant Syminton in 1997. Each director is a Craftman Plumber who has successfully ran their own respective plumbing companies for 24 years previously. They bring together an expansive knowledge of the industry.
The company is fully licensed and insured up to $10m.
Plumbquick is capable of taking on all types of plumbing work from large commercial to small one hour jobs. This also includes blocked drains, backflow installation and testing, safe and sanitary inspections and gas fitting. The recognition of the market's needs and the management direction plus a focus on customer service has helped the company to flourish over the last 18 years.
Contact Plumbquick
| Address : | Plumbquick 11 Percival Parade, St Marys Bay, Auckland 1011, New Zealand |
| Phone : | 📞 +97 |
| Postal code : | 1011 |
| Website : | http://www.plumbquick.co.nz/ |
| Categories : |
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Carol H on Google
★ ★ ★ ★ ★ Got Pete Howard from Plumbquick to install our new dishwasher. Arrived on time, thorough check to ensure dishwasher working fine before leaving. Very professional service. Would definitely use again.
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Kate O'Connor on Google
★ ★ ★ ★ ★ I’ve used Plumbquick in the past and had a good experience which is why I returned. The initial contact process was well managed. A time was set to attend but on the day I was informed by text that the plumber had called in sick. I rescheduled for the following day and then…..no one arrived. When I called to see what had happened the nice woman at the call center had difficulty finding the details of my job but then confirmed was able to confirm it’d should have been done at 10.30am that day. She couldn’t get hold of the plumber at fault and said best she could do was to “escalate to head office’”. I asked when I could expect a response and was told within an hour. After 90 mins I called back, repeated my tale of woe and was told that my details could not be found on their system and that head office had closed half an hour after my first phone call! Was again assured that issue would be “escalated to head office” but also informed that they were now fully booked until Tuesday (this was Thursday evening before a long weekend) so my job wouldn’t be able to be done. Not impressed!
I’m still waiting to hear from “head office” ……
I contacted another company that evening who arrived next morning on time and did a fantastic job.
Really disappointing experience and I won’t be using Plumbquick again.
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Bruce Lindon Miller on Google
★ ★ ★ ★ ★ Service man Pete Howard - Arrived promptly, assessed the situation immediately and quickly started repairs. Gave good advice about the problem that caused the fault.
Pete was well presented with a very pleasant cheerful manner. I would unhesitatingly contact him again for further plumbing work.
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Scott McMurray on Google
★ ★ ★ ★ ★ Professional service from initial call to completing the job. Same day response was great. Nathan took the time to understand our hot water issue, was quick to diagnose the problem and had a fast practical solution. Would highly recommend and will call again with any future problem.
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Emma Blundell on Google
★ ★ ★ ★ ★ I had flushed my car key down the toilet and it was in the pipes. From calling in the afternoon, the person who answered the telephone (I think Kylie) gave me all the details I needed and assured me someone could come out on that day, she was very good. Kane responded and called me almost instantly, fantastic service. Both him and Lucas did a stellar job and successfully retrieved my key, they knew exactly what to do and their expertise didn’t go unnoticed to make it as easy as possible with as little interference with the property as possible. 5* service for sure. Nice people who were very good at what they do!
Would highly recommend, great service and great professionals, would use again (although hopefully I won’t need to!).
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Nora Dittrich on Google
★ ★ ★ ★ ★ We had a leaky toilet and called Plumbquick to investigate. They were responsive and came out to check out the problem within a couple of days. The plumber stayed for a total of 6 minutes and all he did was remove and wash a part. We were charged almost $90 for this visit.
The plumber told us that he didn't know what the issue was but that he'd made it 'better'. In fact, after the plumber's visit the previously small leak we had had turned into a persistent leak.
The plumber told us that to fix the issue permanently we would have to replace the part or buy a new toilet altogether. He recommended the latter option and gave us a quote for the job. When I asked if they could deduct the $90 from the quote, given that they didn't actually fix the toilet but made it worse, they said no. We wanted to work with Plumbquick to select a new toilet whose footprint would avoid us having to re-tile the whole bathroom but were told the plumber 'would not guarantee' this. Customer services staff were hard to reach and quite dismissive and my interactions with them made me feel like they were just looking to push an extra sale through with no regard for the consequences to their customers.
Long story short my father in law with absolutely no plumbing experience managed to fix the toilet a week later. While I'm happy the toilet is fixed, I question why a tradesman who supposedly has experience in this area couldn't fix it. This coupled with what I felt like was a push to upsell means I won't be using Plumbquick again and would not recommend them to others.
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Annie Smith on Google
★ ★ ★ ★ ★ Absolutely the best service I have had from tradies in a long time. Kane and Mike did an amazing job. They were professional, helpful, informative, tidy, competent, quick and did an amazing installation of my new gas hot water. They went well beyond what I expected. I highly recommend this firm and will definitely be returning for future plumbing jobs. Thanks so much.
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David Shaw on Google
★ ★ ★ ★ ★ Called Plumbquick 7pm. Lovely receptionist took my details & offered next day service. Pete Howard, plumber came day after I called & located flt in water cylinder thermostat. He had to run around quite a bit to get a replacement but was efficient & kept me informed of his difficulties. Quickly replaced the faulty part & tested it was working correctly. Very polite & friendly guy. Excellent service highly recommend AAA+ Thanks Pete.
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