Pool Land - Addington

Matt was awsome to deal with bent over backwards to help us with our spa pool ???

Great Service from Matt at Pool Land, was able to find and fix a problem with our spa that 2 other companies could not! We will be in touch for that new spa lid!!

Think the team did a great job in helping me sort a.problem with my soa. Thanks everyone.

If I could give a negative rating to these guys I would. Beware. These guys are daylight robbers & want to be pd $86+GST+travel ($105) per hour for coming out to do virtually nothing then they try to push the sale of their expensive robot cleaner on you so you're paying them big money just to come out & do their sales pitch on you. Very smooth tactics indeed. After some bad experiences with a couple of other pool companies in Christchurch charging like a wounded bull for doing nothing because they think they can because not many pool services here. I checked these guys & saw they had ok reviews so I had called them & spoke to Matt who has obviously gone under the radar on the review system until now. I told him I needed my pool vac assessed as it had stopped & needed my pool cleaned & chemicals checked just a basic pool service. He said no problem at all & he'd come out & sort my pool & cleaner for me & told me it'll be $86 for the hour which I assumed included GST etc as it's a high hourly rate for a pool service. He showed up didn't even check my pool vac thoroughly as didn't take it apart which I know is a 10 minute job, he just looked underneath it & said no it's not going to work. He didn't even check the chemicals then proceeded to stand around & brag about how he has a law degree but he's making better $$$ per hour on his easy pool service gig than his lawyer mates do while I did most of the work cleaning off the pool cover, rolling it up myself because he couldn't roll it properly without scrunching up the other end which would crinkle up the cover edge or rip it so it doesn't fit properly or has a hole in it. He wouldn't listen to me 3 times I told him to stop & check it which got increasingly frustrating. Then he got the manual cleaner & was cleaning extra slowly with the manual cleaner which made me wonder how experienced he actually is or if he thought he's above cleaning my pool. He had about quarter to go (of a small/medium sz pool) a 5 to 10 min job to finish then looked at his watch again & said the hour is nearly up shall I continue as it's extra charges after the hour. I said at $86 per hour for that pace youre doing just leave it. So he says oh I'll just go get the robot out of my truck I was telling you about. He went and got it and plonked it in the pool just long enough to do his sales pitch but took it out before it could finish the last little bit of cleaning the pool. I was gobsmacked. If he knew he had that robot in his truck he could've gotten it out & used it instead of cleaning it with the manual cleaner & the pool would've been easily cleaned in that hour. He's a sly dog. I told the boss what happened on the ph when he called & he said he'd talk to Matt again about his side. Then he didn't even call back just sent an invoice threatening to send me to debt collectors if I don't pay it. What is it with people who want big money for a job they didn't even do. I have no problem paying if my pool was left fully serviced & all the work we discussed prior was done by Matt but it wasn't. They think they can get away with ripping us off because pool industry in Christchurch is small. Don't fall for it.

Very helpful staff with good service. Would give them a 5 star, but communication was a little lacking. Great quality work and reasonable pricing.

Purchased a Bad Boy Pool Cleaner and this is awesome. Clears all the debris from the bottom of the pool and saves hours in labour. Staff were knowledgeable and helpful. Great place to go for pool requirements.

Very poor customer service, sales man was very full on and was not honest to us about final install cost which was more than expected. Matt was brilliant and should be running the company, trade staff guy trapsed dirty boots through our home to use bathroom and never said thank you. Cigarette butts left on ground alongside old concrete which we had to use a pick ax to break up and remove from site alongside stones scattered through our new grass and one grumpy owner threw his toys like a baby as we didnt have fencing up but we were asked by installer to wait so they could get access, which we complied with as we wanted to put fence up four days prior. Service is everything!!!!

Friendly service, and the water analysis and printed instructions were amazingly easy. Would definitely recommend to anyone wanting a water analysis for pool or spa.