Ray White SuperCity Rentals - Ray White SuperCity Rentals Ground Floor/2 Lorne Street

Let's [email protected]. help you get your first investment property.

Wendy Critical: Quality I am a Home-stay Coordinator and one of our students from our English Language school is renting an Apartment from this very incompetent company. She moved into this flat in January 20 with a friend. When she moved in there were four people in this flat and eventually there was just two students left and they were happy to stay in the flat with just the two of them. Then Covid 19 hits and we go into lockdown. Jae Soon Kim AKA Daniel, is the Landlord to this rented property and he is very rude disrespectful and not helpful at all. He has been very difficult and uncooperative. Our Students Flatmate went home during lockdown level 4 on a repatriated flight home to her country. Our Student did not want to stay in the flat by herself and found some people to take over her contract. It is a fixed term contract and after speaking with the Tenancy Tribunal we were advised that this could be changed if both parties agreed. Our student was told by Jae Soon Kim AKA Daniel, that NO, she had to stay in the flat until the end of her contract. I tried to contact him and he ignored my calls, my txt and my emails. He also did not respond at times to our Student either. We have all failed to understand how he would lose any money by changing over the tenancy to new tenants. Our student was one day late with her rent and Jae Soon Kim AKA Daniel, contacted her and harassed her. Can I just say I have been in this little tiny flat and all the furniture is taped together with black masking tape and the furniture is very shabby and he is charging $520 for this place. Its a rip off. Our school is worldwide and we have a list of accommodation we do not recommend. We send this to our marketing team who then send it to all the agents worldwide. I will be adding Ray White City Apartments to this list. Given the world is in an uncertain time, I would have thought that all help and assistance would have been top priority as this is what brings in more and new business. I will also not be recommending this company to any of our students when they come and ask me where they can go for a good flat. Do not use this company and please tell everyone else you know not to use them either. You only need to read the reviews to see that they only want your money and do not give a damn about you at all. Shame on you Jae Soon Kim. This is New Zealand and this is not how we do business here. i also see that the bad reviews are asked to be remove off this site and try Super City Rentals... this Company is not who the tenants rent off. They rent off Ray White City Apartments. This is where the reviews for Ray White City Apartments goes. Our Student is renting off this company, not Super City Rentals so do not let them tell you otherwise. If you look down the reviews you will see all the negative ones have been told to move to Super City Rentals but the good reviews stay and get answered...again .... Shame on you. This is New Zealand !!!! I have also been told to add my review to this site. I have left my review on the other site as they are the same company but run under two different names.

As a Landlord this team at Ray White have been amazing. Top quality tenants into my rental property in record time. Highly recommended on every level with true professionalism, experience and value. Well done Debbie Lyons.

Horrible experience of renting through them, won't recommend to anyone. Very unprofessional in fixing things and replying to emails. I email them many times for more than a month about my bond refund they keep saying me it is under processing and after waiting for more than a month I rung bond refund agency by myself got a refund in one day. Seems like they have very careless attitude towards customers once they know anyone moving out.

Property manager C at Ray White is very unprofessional. Do not recommend at all if you want to rent an apartment in city. He makes mistakes in almost all the documents and never respond to requests. Here's all the unsatisfying experience with him: 1. The power was included in my rent, but it was ticked as the tenant's liability when he sent the contract the first time. I had to correct him and let him send the pdf again. 2. I asked for an item checklist of the apartment if there is one. No response. 3. I asked for assistance when the light stopped working. I understood that it was during the lockdown, so I did not rush for it. I texted him again, and still no response. Eventually, I lost my patience and called him the second time about it. Still no one came and fixed it until I moved out this year. 4. I requested an apartment cleaning after I vacate, and he said the cleaning fee would be directly deducted from the bond. After I left, I asked at least twice to let me know the cleaning price and then return the remaining bond. I never heard back from him. 5. After leaving the apartment for two months, I never got an email or notification about filling in the bond refund form (I was not aware of this since it was my first time renting an apartment). I need this money for the following rent, so I had to call him and the reception multiple times. 6. After asking him about returning my bond, he asked me if I had paid the cleaning fee as shown in the email he sent me. He also asked me if I had filled in the bond refund form in the email. It turned out he never sent me an invoice or an email. 7. He said he would 'RESEND' the invoice and form to me once he gets back to the office on Thursday. Pure lie again. I had to call him again the following Monday to send me the invoice and bond refund form. 8. He said a cleaning fee of 150-200 is expected, but it turned out to be 345 bucks. I think I left the apartment in decent condition, but I would not complain too much about this overprice since the renting agents might have higher standards in cleaning. Visibility of what was being charged would be appreciated. 9. He asked me to pay the cleaning company directly. However, 'Arrears' and 'Cleaning' are still ticked on the bond refund form for 'Landlord's reason(s) for claiming some or all of the bond'.

Do Not sign Up with this company, go to Crockers. They help you as much as they can there. With this company I have been with them for a year now. so a word of advice when it comes to this company. GET EVERYTHING IN WRITING!!! Any communication this company needs to have with you do not answer their calls get it in email.

So me and my friends rented a flat from Raywhite back in 2019 and moved out in 2020. And unbelievably almost 2 years after they still haven’t given us back our bond. We are students so that money means a lot to us. The property manager Emma Hart wouldn’t do anything about it but tell us we have to claim it back ourself. She didn’t mention any trouble that may happen when we first took over the lease but now she just doesn’t care if we get back our money or not. When we tried to contact her she never picked up her phone and she texted back to not call her and answered very rudely. It’s very unprofessional and irresponsible for such a big company. Raywhite please solve this issue and give us our bond back!

DO NEVER USE THEIR SERVICE! If there was 0 or minus available to rate them I would use it! Even 0 is super positive for what they do or better say don't do! Worse nightmare for a tenant! they mispresented the property I rented, ignored communication directed to them (calls to office/agents, emails, texts). Shocking negligence, sloppy work of the agency includes not filing the bond refund form. not following up on advised/agreed is a standard there! a month later I learned only from tenancy services my refund form was never submitet and I had to intervene to get sorted! All this damaged me financially and it caused so much stress. This office changes property managers like socks! In one month I dealt with 3+1 prop.managers which speaks for itself. The worse property management experience of a lifetime across continents and cities.