Rolleston Central Health - Rolleston Central Health 9 Masefield Drive
2.5/5
★
based on 8 reviews
Contact Rolleston Central Health
| Address : | Rolleston Central Health 9 Masefield Drive, Rolleston 7614, New Zealand |
| Phone : | 📞 +7 |
| Postal code : | 7614 |
| Website : | https://rollestonhealth.co.nz/ |
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Jess Hawker on Google
★ ★ ★ ★ ★ I have never had a negative experience here in the nearly three years that I have been going here. My GP, the nurses and reception staff are all kind, professional and personable. I like that I can book online for appointments but on occasions when I haven't been sure or have been concerned, I've been able to ring up to speak with a nurse and have always received great advice from them.
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Kelly Barr on Google
★ ★ ★ ★ ★ I personally do not have a problem with this clinic, my issue is one my husband has. He is trying to see a doctor for a persistent cough that he has had since 2018 but the person he spoke to can't get past the word cough and is insisting he shouldn't be at work, that he needs to be tested for covid (he already has and has been negative every time) but won't let him book in for that either. Ridiculous that my husband is going to have to go to someone else to get a 3 year cough looked at.
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Leslie Li on Google
★ ★ ★ ★ ★ Just got off the phone, irritated by the rude receptionist again, but after reading all the comments I realize I am just one of the many.
There are so many people more caring and more polite, more professional than this person I wonder why RCH has to employ someone to give its patients such terrible experience.
In my call, I stated my name and dob to save her the hassles asking, she didn't listen but kept saying they are fully booked, I was like fully booked when, I can't even call to book for later dates if they are so busy? She reluctantly found me a time and rushed to hang off, I could literally hear the bang. Such staff who doesn't care about her patients should've been long gone and I will be honest here, this is not my first negative comment about her.
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Felicity Scott on Google
★ ★ ★ ★ ★ I would not recommend this health "care" clinic, they are money focussed and will charge for every last cent to the max, I got incorrectly charged full fee for a Covid Vaccine appointment even after I queried it, only after I made the query with Pegasus was it confirmed that the appointment was meant to be free considering its funded. I had no direct apology from the clinic and had to chase them for my refund. This was the last straw in several other matters. The receptionist is known to be very rude, just refer to other patient reviews. Walk pass and find somewhere else where you will find a clinic who actually cares for their patients. You definitely won't find it at Rolleston Central Health.
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mikayla young on Google
★ ★ ★ ★ ★ In all my life of getting medical treatment I’ve never come across rude,unprofessional and unorganised receptionist at a clinic . It’s not my usual GP I was there to get orthotics made.I booked an appointment about a week ago the receptionist stated my appointment will be on May 18, at 11:30 am. I today turned up and was told to take a seat and waited to be seen. To find out after 30 mins that the guy doesn’t work on Wednesdays and been told to go back tomorrow. Whilst waiting I heard a woman walked in 14 minutes late for her appointment, and was told to take a seat, then young father walked in a couple minutes later and was very apologetic because he was 9 minutes late for his son’s appointment as he had to drive and pick him up. The father was told it wasn’t good enough by the lady at reception he was then told to re book to following Friday. He was then asked sarcastically and rudely“and what’s wrong with your son” the father replied “he’s not holding down food and isn’t well in general”. The child that needed medical assistance would have been under the age of 4 years old., and to top it off the clinic itself is filthy whilst there and I’ve never seen so much dust on surfaces in a medical facility.it’s not good enough specially when it comes down to hygiene.
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hope pugh on Google
★ ★ ★ ★ ★ Extremely rude reception staff... ongoing issue.
From the very start the Receptionist I believe her name is Lorna was extremely hostile towards me and very abrupt. As I was trying to talk she would talk over me, not allowing me to finish explaining and in a very rude and hostile manner cut me off. To add on to this sensitivity, I am also pregnant so would have hoped for more patience and kinder approach. This is not the first time I have had to complain about the reception staff and their approach to managing patients. I believe being in a front of house/customer focused role that manners and ability to communicate well with the public who most probably are there for sensitive matters would be of the highest requirement.
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Laura Watty on Google
★ ★ ★ ★ ★ I have been an enrolled patient at this Clinic for over twelve months, and have had nothing but the absolute best service. Reception, Health Care Aides, Nurses, Doctors, and their Students, all wonderful.
Rolleston Central Health’s Office Manager has at times, gone above and beyond. The Fees are not much more than anywhere else, and if you have a Community Services Card, are less.
I cannot speak highly enough of this Clinic.
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Umesh Kumar on Google
★ ★ ★ ★ ★ Inappropriate behavior and pathetic customer service by the OLD lady at the reception. I booked an appointment today for my daughter at 1:20 PM over the phone. The nurse told us to be sited in the car and that the nurse will call us on the number and take my daughter inside.
I waited outside till 1:25 PM since I couldn't go inside, I called the number 033472614 and asked the receptionist that we have been waiting outside in the car but didn't receive any call. She said the nurse couldn't get hold of us and she will now pass the message.
I again waited till 1:48 PM and went inside to see what the fish happening as my daughter was in real pain. I asked the receptionist who will be assisting us and the old lady said that "they couldn't get hold of us". I immediately replied to her that I didn't get any call on my number. I said give me the other appointment and she replied there's no slot for the same day.
Would you (to the old lady) do the same thing with your child or grandchild? This is not the first time it has happened but there were similar instances and the whole google review about the staff's pathetic behavior is bombarded with similar reviews. I had such an awful experience.
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