Shosha New Brighton - New Brighton
3.7/5
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based on 8 reviews
Contact Shosha New Brighton
| Address : | Shosha New Brighton 4/140 Brighton Mall, New Brighton, Christchurch 8061, New Zealand |
| Phone : | ๐ +887 |
| Postal code : | 8061 |
| Website : | https://www.shosha.co.nz/ |
| Categories : |
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Jo Cook on Google
โ โ โ โ โ Getting really frustrated with the lack of knowledge of there products and parts for what they sell. Brighton shop as I haven't been to papanui store. Going back here tomorrow for The fourth time and hope to get the correct parts for LawLess my Xmas present to my bestie, & needless to say I'm busting to use it.
Other than that it fantastic.
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Lisa on Google
โ โ โ โ โ Never again. We use Shosha, as they are close, but a few times we had replaced our coils and they always had the burnt taste, even a day after. Back to The Cosmic we go. We haven't had problems with them.
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Samantha Elliott on Google
โ โ โ โ โ Customer service wasn't bad, glad the other guy knew his stuff though! Prices on e-liquids aren't great, could have bought three bottles elsewhere for the two I did buy, while it's convenient I did feel a bit disappointed overall.
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rhys (IRHUSKY) on Google
โ โ โ โ โ Bought a vape that doesn't charge at all after 2 days of use. Take it back and they have to send it away first apparently. There is no damage its a faulty product and it should be a refund or replacement straight away. Extremely unhelpful staff will never use again. Waste of time and money.
(Update) had to argue for a refund and they wouldn't refund the full amount. Dont ever use this store as if the products faulty you still end up paying. Bloody criminal
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Jessica Jane on Google
โ โ โ โ โ Terrible. Don't look after their loyal customers. Just trying to sell. Tried to return or swap my Vape that had been continuously leaking since purchase. I've only had it 1 week and after having to travel out there twice since someone was there the first time that could not help me, I had to wait and return to be told there was nothing they could do other than change the coil which will not stop product leaking it is a manufacturer issue as it opens too easy. Highly disappointed, will not be returning. Have also had issues with stems not ever being correct lengths.
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Kendra WILLIAMSON on Google
โ โ โ โ โ Disappointed. Returned my vape within the warranty period as it was faulty, and even though the staff could clearly see the issue and agreed it was faulty it had to be "sent away" for assessment. I then recieved a call to confirm it would be fully replaced but when I went back to the store to collect the new product I was told that it was only the battery being repaired, staff were unable to confirm what the issue actually was and could not promise it had been fixed on top of that I was expected to "test" with a pod of unknown origin...no way that was going in my mouth! Store do not understand the consumer guarantees act and are confused by repair or replace. Have no respect for hygiene standards. And are determined to 'save' every dollar rather than look after regular customers.
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Steve Roberts on Google
โ โ โ โ โ Always a disappointing experience going to Shosha, and just now I was refused service for not wearing a mask, when I have an exemption. The guy was adamant I had to show a proof. By law, I donโt need to. You lost a customer today Shosha. I will take my money elsewhere.
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Kate on Google
โ โ โ โ โ Would give zero stars if I could. Forced my partner to put on a mask even when he has a exemption. We did not have the document handy, however MOH have clearly stated (and this is also on their website) that you do not NEED to see this card. Discrimination!! If he had a medical event would you be liable for this?
Girl there only there doing her job so not her fault, she said it had come from head office - sort it out! Is Sosha head office above the government? Will never go back, highly disgusted.
EDITING TO ADDRESS RESPONSE:
Shame on you Shosha, I never ever abused anyone. I highly suggest you review your security footage, because this is inaccurate and I actually went out of my way to say to the girl serving me that I understood it wasnโt her fault. All I said was that you did not NEED to see proof, and that you can ask for it but it doesnโt need to be supplied. Your staff member could clearly see we were trying to search for our exemption email and he was legitimate in not being able to wear a mask. He literally cannot breathe due to a medical condition.
Shame on you, utter lies! My partner has been coming here for over 3 years, and we will take our business elsewhere. Shameful.
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