Smilehaus Dental - Smilehaus Dental 92 Te Mata Road
4.6/5
★
based on 8 reviews
Havelock North Dentist | Smilehaus | Next Level Dentistry - Smilehaus.nz
Exceptional dental care in a beautiful clinic in Havelock North. Gentle dentistry for the whole family, bring out the best in your smile! Smilehaus Dental
Havelock North Dentist | Smilehaus | Next Level Dentistry - Smilehaus.nz
Dental anxiety is very common.
The good news is that Smilehaus will ensure your dental experience is as comfortable as possible. It all starts with our comfortable and calm front of house, and continues at every level of your dental journey. Smilehaus collaborated with leading psychotherapist Patrick Sherratt to create a relaxation audio file for you to listen to before your appointment. For patients who need a little extra help, we have laughing gas to help you relax during treatment.
For dog lovers, our chocolate lab Rewa is always on hand for a back scratch – just let us know prior and she will pop out to meet you.
Click here to listenContact Smilehaus Dental
| Address : | Smilehaus Dental 92 Te Mata Road, Havelock North 4130, New Zealand |
| Phone : | 📞 +877778 |
| Postal code : | 4130 |
| Website : | http://smilehaus.nz/ |
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David Anderson on Google
★ ★ ★ ★ ★ Technically proficient, however a number of members of the public have informed me that their staff lack professionalism with the way they speak to their patients. I have also experienced this first hand. This ranges from rude comments about patients finances with their use of the phrase 'charity case', to unnecessary badgering and provoking remarks in relation to accidents covered by ACC.
If you can tolerate most of their staff taking the time to insulting you about sensitive and personal topics unrelated to oral health, they do a fairly good job. But considering they don't give a discount for their out right rude comments, I would recommend going elsewhere. The receptionist was the only member of staff who seemed genuine over the number of years I have been to Smilehaus.
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Fwebity Fwob on Google
★ ★ ★ ★ ★ Had an emergency tooth issue, rang at 7am on a Saturday was home by 10:30. Completely painless, and a very reasonable price. Great service all around, much appreciated.
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Robert Hirschman on Google
★ ★ ★ ★ ★ Dr Wynton is not a bad dentist, but he comes off as a bad human. Was rude regarding an accident which lead me to seek their dental advise. Total lack of 'person skills' there. Might not be a good atmosphere for children nor people looking to be treated with respect.
Also interesting to see another review of people in a similar situation, experiencing the absolute lack of professionalism.
Smilehaus replies to a negative review by claiming it wasn't them... Havelock North is a small place how could that review be a mistake.
- UPDATE - (Not Good)
Smilehaus have attempted to contact me to rectify this. I can provide evidence of the following call logs for anyone who wants it.
14/06 3:20pm - Called by Smilehaus, advised them I was at work and to attempt to contact me between 9am and 10am or after 7pm.
15/06 3:38pm - Called by Smilehaus, not answered as working. Called Smilehaus back at 3:40pm and was met by VM. Left VM asking to be contacted between 9 and 10am, or not at all.
16/06 9:55am - called twice at this time by Smilehaus. This was not a matter that could be fixed in a mere 5 minutes. I did not apprechiate this nor was I avaliabe as I was due to work at 10am. I felt this truly adds insult to injury.
Smilehaus give up on calling me, they failed to follow my initial instructions entirely and obviously wanted to irritate me by calling right as I would be unavaliable. They reply to my review not mentioning the absolute pathetic and insulting manner they conduct themselves, and suggest I return to the clinic for more harrasment. I will not be coming in to be harrassed in person yet again, on top of over the phone. I believe my coming in to handle this can only lead to a confrontational altercation and that is just sad. Dr Wynton and Co. cannot control themselves in relation to sensitive situations.
Pathetic, this negative review will stay.
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Charlotte Hardey on Google
★ ★ ★ ★ ★ The best dental experience I've had. Dr Wynton and Rachel are reassuring and put me at ease straight away. A practice clearly built on positivity and offering the best service. I needed dental work done during the holidays so my 5 and 7 year old had to tag along, they loved Rachel and all of the puzzles, books and movies she had ready for them.
A zero pain appointment. Highly recommend this fantastic clinic.
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Sandra Heath on Google
★ ★ ★ ★ ★ Chanelle is the most incredible dentist you could ever ask for. Since being a child I have had an overwhelming sense of fear going to the dentist and I have now been able to face my fear. Chanelle has been apart of this journey, she has been so supportive, kind, understanding and informative. I highly recommend Smilehaus, all the staff are welcoming and professional and Chanelle's care, especially if you have fears and anxiety around going to the dentist.
Thank you so much for the outstanding care I am so grateful.
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Koryn Willan on Google
★ ★ ★ ★ ★ Like many others, I have never been a fan of going to the dentist. I went a number of years without going at all. In need of a check up, Smilehaus in Havelock North was highly recommended to me. I found all the staff lovely and very welcoming and the dental practice was lovely, light and comfortable.
I have now been going to Smilehaus regularly the last 4 years, for both hygienist appointments with Bridget and dental appointments with Wynton and Chanelle. I am so thankful to the Smilehaus team for helping to get my oral health back on track. I believe that they go above and beyond to make their paitents feel comfortable and they have always been understanding of my various circumstances during pregnancies and I have even had staff stettle my babies if they got upset while I was in the chair.
I am throughly pleased to have found Simlehaus when I did, and I would highly recommended to anyone. They are all lovely, caring people and wonderful at what they do. I no longer put off going to the dentist, and the care and advice I have received from them is second to none.
If you are in need of any dental work, get in touch with Smilehaus Dental, in Havelock North.
Your smile will thank you for it.
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Melanie Beaven on Google
★ ★ ★ ★ ★ I would not go anywhere else for my dentist needs. I found Wynton very understanding and gentle in his approach after going to various other dentists who ended up making me feel anxious about dentists. He took his time, making sure I understood treatment plans and was feeling comfortable.
Thoroughly recommend for kids/teens who are on the autism spectrum of have anxiety he helped my kids to feel like they could cope.
Have always found all the Smilehaus staff to be professional and patient orientated. They always go the extra mile including calling the next day to see how things are going.
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Jacob Philp on Google
★ ★ ★ ★ ★ Called around a few places for emergency treatement and was offered a same-day spot in lieu of their Dentist taking their morning tea break. Didn't take the appointment as I had already been booked elsewhere but great service in accommodating an emergency case at the cost of a coffee break.
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