Smith & Smith Pukekohe - Smith & Smith Pukekohe 5 Subway Road
3.9/5
★
based on 8 reviews
Contact Smith & Smith Pukekohe
| Address : | Smith & Smith Pukekohe 5 Subway Road, Pukekohe 2120, New Zealand |
| Phone : | 📞 +8888 |
| Postal code : | 2120 |
| Website : | https://www.smithandsmith.co.nz/branches/pukekohe |
| Categories : |
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Lynne Tate on Google
★ ★ ★ ★ ★ Took my car there and was told I only needed a chip repair. Booked it in then told it needed a full replacement. Booked it I again then told the replacement glass was cracked so booked it in again. Took it back in and was told that the 2nd replacement glass was also cracked. Keep in mind every visit I was called a couple of hours after I had left my car there.So wasted 3 days of my 2wk holiday. Have rebooked with Novus.
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Kiwi Explorer on Google
★ ★ ★ ★ ★ Untrustworthy and Fraudsters.
I booked my car for rear windscreen replacement with the prior confirmation that they will replace with original Mitsubishi Glass, but they installed aftermarket glass. I asked them 3-time when I went to collect my car, and they said yes, it’s authentic. When I asked for the work statement, they said they never provide to anyone. I had my doubt, so I rang their head office, they said it’s aftermarket glass. I emailed to their head office and asked them to bring back aftermarket glass and install the original one, but two weeks and five calls later still no response from them.
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Gwenyth Janes on Google
★ ★ ★ ★ ★ JOB WELL DONE VERY FRIENDLY STAFF NICE ATMOSPHERE
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Hikitia Pomare on Google
★ ★ ★ ★ ★ After experiencing such great service previously when I had a windshield replaced a couple years ago I didn't hesitate to take my new car back for a chip repair. First I tried booking online but this didn't work, I then called on another day but unfortunately it was late in the day and the ladies computer was very slow, she said an expert will give me a call first thing in the morning, I did get my call at 9.30am where right off the batt the women had a very rude tone to her voice, she had no idea what she was calling me about, I told her I need to book an appointment, she said "you know you can do this online" I was shocked and I said you know what don't even worry about it. I've just called Novus Pukekohe and got an appointment straight away.
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Johan Mulder on Google
★ ★ ★ ★ ★ Awesome service. Very professional, helpful and stuck to there time schedule. Excellent prices - best in town.
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Kim Dawkins on Google
★ ★ ★ ★ ★ Fast it was a quiet day unfortunately my radio is now playing up was fine before
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Bradly Caine on Google
★ ★ ★ ★ ★ My windshield was replaced no problem but the constant nagging of the wipers up selling nonsense really put me off...I only replaced the wipers a month before hand they worked perfectly while cleaning the windscreen even with their demonstration and they still tried to tell me the wipers were bad...
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Justin Sanson-Beattie on Google
★ ★ ★ ★ ★ My experience of Smith and Smith Glass Pukekohe
I took my Jeep Gladiator 2021 in for a wind screen replacement. After receiving several texts as reminders, I thought they were onto it.
But no not to be.
After dropping my vehicle off last Friday to receive a phone call an hour later saying we can't do your windscreen. We don't have a program on our computer to match your vehicle. You'll have to come back when we get a computer from another branch.
I FOUND THE LACK OF FORWARD PLANNING BY PUKEKOHE SMITH AND SMITH GLASS TO BE BEYOND A JOKE.
PLEASE MAKE SURE YOU DON'T PUT OTHER CLIENTS THROUGH THE SAME INCONVENIENCE.
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