StudyLink - Auckland CBD
1.7/5
★
based on 8 reviews
Contact StudyLink
| Address : | StudyLink 450 Queen Street, Auckland CBD, Auckland 1010, New Zealand |
| Phone : | 📞 +88899 |
| Postal code : | 1010 |
| Website : | http://www.studylink.govt.nz/ |
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Martino Michael on Google
★ ★ ★ ★ ★ They robbed me of two wks allowance which was meant for rent arrears, but paid it as a loan I have to repay??? Dodgy as!!
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guy roberts on Google
★ ★ ★ ★ ★ Hey Studylink higher ups and all other stuff that work there. If you are seeing this review I just want to say you have a hard and annoying job (at times) I respect and appreciate, as a student, all the good you've done for me. I had trouble with my allowance today but one of your operators Paul really helped me out and really explain to me everything I needed to know. He was polite, informative and had great overall customer service skills. Promote the fella. Cheers for your help again.
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Tim on Google
★ ★ ★ ★ ★ Spent entire semester attempting to apply and getting told that they're waiting for last semester results to be processed then after the 6th or 7th person I spoke to they finally told me what was actually going on.
You're rolling a dice on whether you get someone who knows what they're doing or not.
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Mehdi on Google
★ ★ ★ ★ ★ I tried calling four days in a row, and multiple times during the day. Every single time it hung up due to a "high volume of callers". Please, if you have been short staffed for at least the last 4 years, maybe it's time to hire more staff (at least for the busy period). When I finally got through they're telling me I failed my classes the year before, after I sent screenshots (with my name in them) of my grades, which were clearly not fails. Then after I spoke to them about it they STILL proceeded to decline my loan a week into classes starting due to "failing my papers". I am now calling for the 5th day in a row on the first week of uni. Also absolutely terrible website to navigate.
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Ethan Graham on Google
★ ★ ★ ★ ★ Most horrible customer service, calls won't get answered, not even a hold, just ended. Sent the required documents, got a confirmation email I had sent, two weeks later Im told I never sent them!
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Brooke Dalton on Google
★ ★ ★ ★ ★ Partner on hold for almost 2 hours yesterday. Finally got through to someone only for them to hang-up on him. He couldn't even call back because it was after their opening hours and the automatic message was now in place telling him to call back in the morning... ridiculous, I get that you have now 'finished work' but at least say that rather than hanging up.
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Johnny Chao on Google
★ ★ ★ ★ ★ The most useless service ever. Made me wait 10 weeks just to decline my allowance just because I am doing a post-grad that's not approved by them. What was the point of you guys making me run back and forth chasing my study provider as well as you guys for an update, what was the point of "pre-approved" status? What was the point of you guys giving false information "you will be getting a big payback" Could have saved both parties time by just declining from week 1 when I mentioned I am doing post-grad. Did not provide me any update at all, I always had to follow up on my own. 1 lady also put me on hold and then hung up. That's me wasting more time calling back and waiting in the que. Honestly this is extremely unacceptable.
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Bruce Finding Nemo on Google
★ ★ ★ ★ ★ So fricken slow.
Every 3 weeks they will ask for yet another "1 more" document that they haven't previously asked for. It has now been 2 months since i applied. Them asking for stupid little documents 1 at a time feels like they are just trying to drag everything out, before giving me my first payment! This organisation needs significant efficiency improvement and modern upgrades!
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