Talk – Meet – Resolve - Te Aro
Talk - Meet - Resolve | ACC Dispute Resolution - Talkmeetresolve.co.nz
A free independent dispute resolution services for injured people and ACC. We offer Talk – Meet – Resolve instead of a review hearing.
About Talk – Meet – Resolve
Timeliness
Our performance is measured by timeliness. This measures whether disputes are resolved in a timely manner. The purpose of having this measure is to ensure that people get access to justice in a timely manner.
We agreed with ACC that we will aim to have disputes resolved within 60 working days (2 months) and we are required to achieve this in 85% of cases.
When we designed our service, we aimed to provide a resolution within 20 working days. Over the past two years to December 2021, we have averaged 21 working days.
Satisfaction
We measure satisfaction by asking people whether or not they are satisfied with our service. We measure this on a scale of 1 to 10 where 1 is complete dissatisfaction and 10 is complete satisfaction. The purpose of having this measure is to ensure that people using our service are satisfied. We contact everyone who uses our service and invite them to provide us with feedback.
Most people who use our service (60-75%) give us feedback. This helps us to improve our service. We do this after the case is closed and people know the outcome of their dispute. We think this is important as it allows people to reflect upon and give us feedback about the entire service we provide.
We have very high rates of satisfaction each month and in the past two years, we have averaged 98% satisfaction rating with our service.
Contact Talk – Meet – Resolve
| Address : | FRASER HOUSE Level 2/160 Willis Street, Te Aro, Wellington 6011, New Zealand |
| Phone : | 📞 +89 |
| Postal code : | 6011 |
| Website : | https://www.talkmeetresolve.co.nz/ |
| Categories : |
Write some of your reviews for the company Talk – Meet – Resolve
Your reviews will be very helpful to other customers in finding and evaluating information
Nearby places in the field of Legal services, Mediation service,
Nearby places Talk – Meet – Resolve
