Tamatea Medical Centre - Tamatea
2.9/5
★
based on 8 reviews
gpcare.co.nz - Tamateamedical.co.nz
T O G E T H E R . B E T T E R
Contact Tamatea Medical Centre
| Address : | Tamatea Medical Centre 18/20 Durham Avenue, Tamatea, Napier 4112, New Zealand |
| Phone : | 📞 +898 |
| Postal code : | 4112 |
| Website : | http://www.tamateamedical.co.nz/ |
| Categories : |
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Denise Skilton on Google
★ ★ ★ ★ ★ |
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Kieran Wright on Google
★ ★ ★ ★ ★ This was my Medical Centre for many years. I always received great, expert service from both the doctors and the reception staff.
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Lis Horne on Google
★ ★ ★ ★ ★ Appointments are few and far between. Had to cancel a nurse one because the next avalible time was the end next week. The doctor i had was very meh about everything. Receptionists act as if they work for some high end hotel.
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Craig Muzashi on Google
★ ★ ★ ★ ★ Patient since 2004 and the service used to be great. However, ever since Dr Hawkins had to leave, this has deteriorated considerably and rapidly.
This is the only med center insisting that they cannot do face to face appointments. For a work related injury after taking a tumble, not flu, nor a cold, nor anything remotely similar to Covid 19. When you are lucky enough to actually see the doctor, and the instructions are to go have an xray, and the generic, "if it does not clear up in a week, come see me again." Go have an xray. Then the nurse (not the doctor) phones you and says" no breaks, seems as if it is a genetic defect." That's it. This may be true, but what am I supposed to do now? No follow up, nothing. Still in pain and still cannot walk properly.
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Sue Scheepers on Google
★ ★ ★ ★ ★ For a medical centre,Barbara, the receptionist is so rude!!! I have never encountered THIS type behavior ever at any medical facility.
She does not allow you to speak or finish your sentance before she just carries on and speaks over you. Are receptionists not supposed have good people and listening skills?
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Lynn Barton on Google
★ ★ ★ ★ ★ I have been on the phone all morning trying to get through to a receptionist. All I need is a repeat script.Start at position 4 in the que, 20 minutes later get to position 1 then a message comes on .Your call is important to us Blah blah blah Please hang up and call again in ten minutes. and still the same rubbish.This medical practice has gone backwards since the new ownership. I have been a patient ever since this practice started but seriously thinking of changing. Thank you Tamatea Medical Centre for reading my review and calling to see if I had managed to get through which I hadn't . I called back on the number they called from which was different to the normal number and got straight through. Script sorted but that dose not help all the people who have been trying all day. Very frustrating
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Tini Tuhura on Google
★ ★ ★ ★ ★ Had 9.15 appt with the nurse and stood by the back entry, rang the bell twice and waited 11 minutes in the hot sun. The back door was open and they (nurses I assume) could see I was waiting, no greeting, no anything but just left there standing in the sun. Finally I got someone and was asked how can I help you ??? blood test I said and was promptly told to make my way to the front waiting area omg - no instructions on back door or back wall??? I would have gone there in the first instant had I known.. Slack and unfriendly service since take over ...
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Andrew Madden on Google
★ ★ ★ ★ ★ Service here has gone rock bottom over last 18 months under the new ownership. I don't ever review anything but I feel this might be the only thing the new management at Tamatea Medical center might take note of, as I have complained in the past. Just basically pathetic service on numerus occasions over the phone, takes an absolute age for the phone to be answered and then made feel like your taking up there time by trying to book appts for someone in my family etc. often cant get your own doctor without a 2 week wait, Have turned up for appts with my 2 year old daughter to be told your name is not in the system even though is what you had been given by the receptionist, to now been given an appt for a day, date and time and then look in calendar to see that the 25th Jan is not on a Wednesday but a Tuesday, now will have to ring again and wait for 20 minutes to get through and confirm if its Tuesday 25th or Wednesday 26th. The new system they use here is just not working and i know many other patients feel the same that i have spoken too, hopefully the manager might ring me to get some of this feedback, if this was my business. I'd be appalled about how the service has gone from the penthouse standard back 3 years ago to the "bottom of the pit" standard it is now.
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