TAMS Office - Māngere

If you have any queries whatsoever and the phone is busy or unable to be picked up please either leave a detailed message on the answerphone or you can always email the Tams office at the following address: [email protected] - My name is Jessie and I am the Administrator at the Tams office effective of October 2019. Moving forward I will be attempting to raise the level of customer service that all customers expect from Auckland Airport.

Very bad service, very hard to find it. Call 15 times to ask proper address but there not picking phone. Finally I manage to go there 2.03pm and they said it’s closed by 2pm. And no service can offered. Staff (old Indian man) so rude and not help from his side. I am asking from all relevant office in Auckland air port or government, please change this staff and restructure this operations.

Excellent Customer Service by Jessie and Karen. I got my Access card in 24 hours. I would Recommend everyone to directly email at [email protected] for instant resolution. Thanks Tams team

They dont make it easy to contact them. Half a star would be more appropriate

Never had many issues with TAMS office, most cases very smooth Only a few issues with the changes originally with a bit of slow communication advising Door 11 International pickup had changed, got a little nervous when I was picking up a passnger at the same time as a bus load of MIQ transportees were being loaded after I arrived. Dealt with my passenger quickly, thankfully an updated email came thru a couple of days later advising pick ups are now in the Carpark 1. Havent needed to deal with the office in ages, and despite reading other negative reviews, I remain open minded. Generally, I find if you do the right thing you dont get into trouble, and if your unsure email the TAMS Office or ask one of the yellow jackets and someone will point you in the right direction. Thanks TAMS team for a pretty painless 4 years :-)

The lady at the counter was very friendly and helpful. I could see her job is full on but she still stays very calm and helpful. I took the card and went to the airport but it did not work for some reason but she fixed it for me even after closing time and stayed on the phone until I was in the waiting zone to insure it was working.

After returning to rideshare driving after 7 months I made a small error, a rude lady with an attitude approaches me and shows complete lack of professionalism and goes off at me but of course her name ended up being Karen. Not surprised that she actually tends to exhibit traits of a stereotypical Karen. (Refer to UrbanDictionary for definition) I requested maps and instructions to refresh my memory, but she ignored that request. RFID card stops working at least once or twice a year, causing a disruption in business. Pick up or drop off fees tend to increase yearly. Karen again claims to have discussed rules about not dropping off in the public area in a so called email, and penalizes me with her 300 pretend demerit points when I had no choice but to use the public area. Even though I got in touch ASAP out off good faith, apologized and asked to be charged manually. NOW I CANT EVEN USE MY CAR TO PICK UP FAMILY OR FRIENDS FROM THE AIRPORT as she put my car on a watchlist and threatened to permanently ban my number plate. I can only do business related pickups/drop offs now. Poor replies to emails and phone calls during this COVID period, previously you could visit their tiny office, but even that is now closed for physical visits and operates online only. This department of the airport is a complete joke, even though it handles the commercial pick ups and drop offs of travelers. I’m a law abiding citizen, and would never knowingly break rules of any sort. They need to make their rules well known, and easily accessible from their website so something like this doesn’t happen to others.

After reading most of the reviews and recent experience that I had with me was excellent ! I am rideshare driver/partner for 5 years. In that 5 years, I have been to their office only one time, that is for the 1st time registration. Other all these time if any matter I have resolve with a phone call or via email. All these comes to one individual who represent for the company. He or she could destroy or praise to the top. I wanted to swap my car registration to new car that I have put on to the rideshare platform and get registered with TAMS. I had exchange only two emails back and forth with all the relevant supporting's. Matter resolve on high notch because on one professional staff member by the name of " Therese". Keep up your good work. People like you very valuable to keep the organization on 5 star standard.