The PBT Group - Dunedin - South Dunedin
2.3/5
★
based on 8 reviews
Contact The PBT Group - Dunedin
| Address : | The PBT Group - Dunedin 19 Strathallan Street, South Dunedin, Dunedin 9012, New Zealand |
| Phone : | 📞 +8778 |
| Postal code : | 9012 |
| Website : | http://www.pbt.co.nz/ |
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Sonya Hill on Google
★ ★ ★ ★ ★ I would NEVER use them voluntarily. They sound all good on the phone but the Dunedin depot just pays lip service to customer service. A delivery is now 2 weeks late & has missed Xmas. If they can’t staff correctly, they shouldn’t take on the jobs.
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Gore Crill on Google
★ ★ ★ ★ ★ Useless, slow, and unreliable. Parcel's been at the depot or with the driver for about 5 days now. Call the 0800 number goes to Auckland, ask them to transfer you to Dunedin, no one picks up the phone. Call the Dunedin number directly, no one picks up the phone.
Rang the 0800 number again and the lady said the parcel was with the driver all day long and should be delivered between 5 and 7 PM or by 11 AM the next day. Didn't happen. Wasted the entire day waiting but no one showed up.
Meanwhile New Zealand Courier delivered me items that were worth $3.00 in 2 days. I ordered after this one, got the delivery before this one.
Best not to use these guys by choice. PBT stands for 'Probably Best To' as in "Probably best to use DHL or NZC."
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Cheryl Gausel on Google
★ ★ ★ ★ ★ PBT's courier drivers are the only delivery drivers I've had that leave my front gate open (on a busy road) when I have dogs on the property!!
I leave a bin just inside the front gate for parcels with a big message on it - requesting them to ensure they re-secure this gate on their way out !!
Doesnt happen - and no response from PBT management to address these concerns...
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Kerri Haggart on Google
★ ★ ★ ★ ★ Paid $260 to get a cot freighted only to have it turn up damaged after their forklift driver put forks through it. The Driver admitted fault and assured me the office would be in touch re insurance for a replacement which never happened. My friend who dropped it at their depot for delivery was not advised prior to paying that his initial on a piece of paper was a waiver which meant freight was at owners risk. Pays to read the small print yes, but this info should have been communicated. Basically paid $260 for them to write off a brand new cot.
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Jonathan Darling on Google
★ ★ ★ ★ ★ 3 weeks and waiting for a parcel from Auckland. Dunedin Depot is in helpful and slow. Nobody returns our calls. Nobody knows where our parcel is. This is not the first time I’ve had issues with PBT.
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Lyric on Google
★ ★ ★ ★ ★ They took over 5 days to send a parcel from Auckland to Dunedin, only for the incompetent courier driver to drive past my place, marking my parcel as "Delivery Attempted, Card Left". I received no card, no knock on the door and to top it all of my parcel has an "Authority to leave" on it. It's completely unacceptable especially considering the driver refused to come back and deliver it today because he wasn't in the area, it's his mistake, his problem.
However, to the Dunedin branch and the ladies at customer service. Thank you for being understanding and professional.
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Luke Z on Google
★ ★ ★ ★ ★ They sent my package to the wrong address and it was signed. They opened investigation and admitted they sent it to the wrong place. They say they tried to get it back for redelivery. Then delayed replies. Now the case is "C.O.B"(close of business), with no responsibility taken. Just told me to reconnect to sender and they may send replacement... what a joke this company is. No working ethic at all. Don't recommend. Surprised they have 2.2 average review...says it all.
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Scott McDonald on Google
★ ★ ★ ★ ★ 45 minutes waiting on a call. No indication of call wait time. Finally get through and parcel that was collected 3 days ago is still at the Auckland depot waiting to be manifested to the south island. I realise its a busy time after New year's, but these guys bring new meaning to the term hopeless.
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