Wellington Benchtops - Naenae

Really knowledgeable and friendly

Very friendly staff and great product and service

Great advice! Super helpful staff and a great range of colours and finish options to see in the showroom.

The best place to get a custom made bench top, helpful and friendly staff there for the trade and DIY ers

Amazing customer service, very helpful. Beautiful bench top. Highly recommend

bad service, awful response rate, wouldn't recommend! Tried to arrange some quotes through them. After the initial contact I followed up three times (even called) over the course of 10 days and haven't heard back at all. I was assured on the phone to receive an updated quote that day. Been almost a week and of course nothing came from it. Seems like they're too good for the job we got. Wouldn't recommend it to anyone as I believe you shouldn't trust a business that doesn't even have the common curtesy to respond to enquiries or at least let you know that they won't be helping you further. Massive waste of time! No idea how you can run a business like that/ have employees that treat customers that way.

I had a very unsatisfactory experience with this company. In May 2017 I paid $5000 for new bench tops manufactured by Wellington Bench Tops (WBT). They were installed by another company’s franchise holder which subsequently went into receivership. The bench tops were given a 10-Year Product Warranty Certificate, from the installer with WBT as manufacturer. In January 2022 two side strips became delaminated over most of their length, reason unknown. The franchise principal referred me to WBT. I emailed WBT with photos of the side strips and spoke to the owner or manager. He stated that he would not honour the franchisee’s guarantee, as he ‘had not been paid’. This did not seem to be my problem as my job had been done five years ago. However, I stated that I was willing to pay a fair retail price to have my benches mended. The WBT manager immediately stated that an estimate price would be $450. I explained it was only two side strips, not all (as made clear in my email) and that seemed a high price. The manager then said ‘OK, that sounds like $120’. He undertook to carry out a site inspection two days later, to be confirmed by phone. He did not ring or visit that day. I rang back two days later. After some discussion the manager said a tradesman would come the following day and the price would be $250. I questioned why the price had changed again and attempted to clarify the nature and manner of repair. The manager claimed travel, cutting new strips and labour. I inquired why would new strips be necessary and why could the existing ones (still partly attached) not simply be reglued. At this point the manager became irritated, accused me of telling him he did not know what he was doing, stated that he was being ‘dicked around’ and that he was ‘fed up with all this’. I attempted to explain that I was simply a customer trying to clarify the extent of work and three quoted prices in two conversations. No use, he was ‘over it, walking away’ and hung up. In summary, I have a product from WBT which failed at less than half its guaranteed period. The owner or manager was unhelpful, unprofessional and rude to a customer willing to pay for repair of a guaranteed product. I do not recommend Wellington Bench Tops product or its customer service.

What a great team. Had 2 benchtop supplied by another company and they were made too big and they weren't interested in correcting them. Wellington Benchtops took on the job to correct the tops and did it the same day. Thanks very much.