Whipped Cakery - Rosedale
4.9/5
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based on 8 reviews
Contact Whipped Cakery
Address : | Whipped Cakery 8/329 Albany Highway, Rosedale, Auckland 0632, New Zealand |
Phone : | ๐ +7 |
Postal code : | 0632 |
Website : | http://www.whippedcakery.co.nz/ |
Categories : |
Cafe
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Jessica Keyser on Google
โ โ โ โ โ Thank you Whipped Cakery for our delicious cakesicles and cupcakes for our wedding! They were the perfect size for our guests and looked super cute on display on our dessert table. Thank you for answering our all of my random questions and being so fast in getting back to me. Canโt wait for the next event so I can order some more!
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Janice Glinkowski on Google
โ โ โ โ โ The pull apart mini cupcakes were an absolute hit at my grandsons party. The cake looked fabulous, and tasted great too.
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Deb Hansen on Google
โ โ โ โ โ Went here for the first time today and we were not dissapointed. Slices were amazing! Creamy and delicious. We will find it hard to drive past without stopping in, now.
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Caitlan Harding on Google
โ โ โ โ โ Oh my gosh! Their cupcakes and slices are to die for. Highly highly recommend, you will not regret!!! Theyโre also lovely ladies and I always have a great experience with customer service :)
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Lisa Billington on Google
โ โ โ โ โ Yum Yum Yummmmmmy!! seriously fantastic slices!! and not your average either..... very creative!! I couldn't choose so had to buy one of each ?.....The ladies instore were delightful, friendly and very helpful. I had misplaced my eftpos card so they allowed me to do a bank transfer! I would have been gutted if I had to walk away without any of that yumness! The store is well presented; very clean and Shiney! I'd most definately recommend you stop by for a treat. Easy access to parking. The selection of cupcakes I also purchased for a friend were the perfect last minute birthday surprise. Thank you! I look forward to visiting again when I'm in Albany.
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Kristine P on Google
โ โ โ โ โ Contacted them 2 days before my wedding as my original baker got sick. Alyssa and her team were super nice to accommodate my last minute request to make 100 cakesicles. I know how much work was put in those cakesicles and they smashed them! They all looked amazing (even better how I envisioned them) and all the guests enjoyed the delicious treats! I will definitely order again in the future. Highly recommend them!
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Port Haven on Google
โ โ โ โ โ This is my go-to cup cake and coffee place in Auckland. The flavours are always incredible and different every time, the staff are so friendly, it's like everyone is their best friend ?. I even got a free coffee when I bought 10 cupcakes - best service ever. I see some of their custom cakes out the back - they look amazing
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A C on Google
โ โ โ โ โ We ordered a customized cake for a birthday. It was a simple request: red velvet cake with traditional thick cream cheese frosting and less sweet. The bakery confirmed that they could make it, charging $105
When we picked up the cake it was tall but the box was short so the lid had to remain open. The frosting turned out to be thick sweet buttercream frosting, in photo thin yellowish cream cheese can be seen between layers of cake with almost none for frosting. Only one of us ate the cake and he threw up violently afterward despite the cake having been kept in the fridge.
Therefore we made a complaint, and the bakery asked for photo proof as" learning" experience. The photo clearly show that they did not make the cake we asked for, they acknowledge it's not up to their own standard and offered a refund of $55 and "apologized" for not being up to our standards and preferential for our taste buds.
The $50 that we ended up paying is a rather expensive single slice of cake that was thrown up down the toilet but we accepted the refund thinking they are young business with much to learn. We pointed out that the issue is not our taste nor our standard, it is that we did not get what we clearly requested and one of us got food poisoning from eating the cake. The bakery did not take responsibility saying they both ate cake and frosting and were fine. Sure they tasted a little of the cake and frosting when they were at optimal condition. We gave them benefit of the doubt, however the next day we ate the same food we ate on the birthday, the only difference being we did not eat the cake, and no one got sick this time.
Advice:
- Do not take on order you are not familiar with.
- When customers complain, do a thorough investigation, talk to whoever took the order and whoever made the cake, see what went wrong before you confront customers with" no issues on our end, we only sealed it with thin layer of buttercreamโฆ" only to have you proved wrong afterwards. You said you ate the cake and the frosting so should have been fully aware of how the cake was made incorrectly and sub standard still you sell the cake, ruined our special day.
-When it clearly is your mistake, own up to it and apologize, do not throw at us meaningless half apology as though it's our fault that we are not happy with the cake.
3.5 years of "professionally making cakes" is hardly experienced enough to be so sure you don't make a mistake. Look up Dearie cake Langdon, ask them for a slice of cake and a lesson in proper customer service.
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