Apex Car Rentals Picton Ferry Terminal - Apex Car Rentals Picton Ferry Terminal

Ahhhhhhhh

The service superb

Try to get better

Easy car drop off and they even dropped us off at the ferry terminal so we didn’t have to walk with our luggage

Had a flat tyre at my car from a different apex rental station and asked Picton team for help. They immediately helped me and repaired the tyre free of charge. Thanks!

Called one day before, they told us to come in (no need to book) and that they would give us a special for a 2 day rental. Upon arrival, they changed the story and forced us to book a car for TEN DAYS at an outrageous rate. Horrible service, unfriendly staff, DEFINITELY go somewhere else.

BEWARE. CHECK YOUR VEHICLE. DO NOT BE TAKEN IN BY 'FRIENDLY' STAFF. Appalling. We picked up the car after completing the last day of the Queen Charlotte Trek in the rain followed by the water taxi ride. We were cold and soaked through, plus we had children. The staff were super friendly. Silly me signed the paperwork even though I didn't have my glasses and didn't check the car. I have never had an adverse experience with a car rental company but something made me do something I have never done before - take photos of the car - HSG307 Ford Focus White (in case they have done the dodgy on anyone else). My phone recorded all the details of when the photo was taken. Glad I did it even though we had a nil excess. We didn't pick up the problem with the front bumper - we were so cold and wet we just wanted to have hot showers. No problems with the car while renting it. We returned it to Christchurch airport approximately 20 hours early and my husband got it there just after their closing time - we had miscalculated how long it would take us to finish a walk in the mountains. He had filled it up with unleaded 95 petrol before taking it there. The person phoned the supervisor who said that the $30 late fee would be waived. They then picked up damage to the front bumper. My husband said he did not do it. They keep questioning him wanting him to say he did it. He had to fill out a damage report (I am not saying this is an unreasonable request). We are now back home and today I open up my email and find an email from Apex Picton saying they are charging us for the $30!!! I couldn't believe it after this fee had been specifically waived. I also thought they had some nerve as they deliberately gave us a vehicle with damage on the front bumper, gave us the paper work with a pen before giving us the keys knowing the damage would not be picked up. It wouldn't have been had I not taken the photos and it was only this morning when my husband and I looked at the photos and magnified them that we saw the damage. BEWARE.

Great car and a great rate. After hours pick up from ferry terminal was easy and staff contact explaining the procedure was excellent. Dropped vehicle at the Queenstown branch, which was an easy walk to the airport. Late model Corolla was perfect for a South Island roadie, clean vehicle, great condition. Apex is fast becoming my go to car rental company.