Bungalow & Villa - Ngapuna

We understand that sometimes you may need to cancel an order or return products. Our cancellation credit and claims returns Procedure is detailed below:

Bungalow and Villa endeavours to ensure all consignments despatched reach you in full, on time and in the best possible condition, however, on some occasions this does not happen. We are therefore trying to improve the way claims for freight damage and credits are handled.

To do this successfully we need your help.

Please ensure your inwards good team thoroughly inspect the delivery of product for any damage before signing the consignment note.

If damage is discovered sign the freight contractor’s consignment note as ‘DAMAGED’ (please do not make any further notation of any kind on the consignment note, as this may void any claim).

Following that, please notify us. Either email: [email protected] or call our office toll free on 0800 428 642 as soon as possible.

Please note claims of this nature cannot be accepted for consideration more than seven days following delivery.

When you have made contact with us we will organise to the damaged sighted by one of our team.

Please have items ready as soon as possible, so once sighted we can arrange for the consignment to be collected. If you would like a replacement product, we will action this as soon as possible.

We understand that not all damage is visible immediately and can only be seen when goods are unpacked. If this is the case, please notify us immediately. Please bear in mind that unless we are notified of concealed damage within 48 hours of delivery, a credit will not be possible.

In the event your order has been short supplied, a product has been sent incorrectly or there is a pricing error, we ask that you notify our Customer Service Team or your representative as soon as possible.

For any Claim, if you have the ability to photograph the issues and forward the image to us, it would be greatly appreciated. However, we still require product returns to be sighted by one of our team before they are returned for credit.

To ensure the credit is processed in a timely manner, please quote the Bungalow & Villa invoice number on all correspondence.

It is important to note that goods disposed of will not be credited if not first sighted and authorised by a representative of Bungalow and Villa.

The Team at Bungalow & Villa is working closely with our freight contractors to ensure our products are delivered to you in the best possible condition – so we really appreciate your continued co-operation.