CurtainStudio Hamilton - Hamilton Central
3.9/5
★
based on 8 reviews
Contact CurtainStudio Hamilton
| Address : | CurtainStudio Hamilton 856 Victoria Street, Hamilton Central, Hamilton 3204, New Zealand |
| Phone : | 📞 +78 |
| Postal code : | 3204 |
| Website : | http://www.curtainstudio.co.nz/ |
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Esther Vreede (Mrs Goodness) on Google
★ ★ ★ ★ ★ I had average customer service here the first couple of times I went in to buy curtains, but then I went in one day and there was a lady working there who was absolutely AMAZING - she got me completely sorted (I was like, WOW), and then she gave me a discount because the curtains & blind I ended up with weren't part of the sale. I have never experienced customer service like that, ever - unfortunately I didn't get her name and I don't think she usually works at the Victoria Street shop.
15 October, 2018
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Wendy Scott on Google
★ ★ ★ ★ ★ Extremely poor response from both the in home consultant and the shop manager who I spoke to following my complaint. We had a free in home consultation in May and because we live in a country town had to pay $35 to return samples by courier. I contacted this person with our selection and still heard nothing. Rang store manager 3 weeks later and to date have heard from neither person. Very bad customer service and would not use or recommend this store to anyone. I have since had a response from a national manager who has been very obliging and empathetic with my concerns and has addressed the matters raised thank you
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Yuki Miyazaki on Google
★ ★ ★ ★ ★ We usually go there and get normal service. But the new assistant manager was very helpful when getting a sheer curtain. She knew everything about curtains and guided us giving tricks and information. Thank you for the awesome friendly staff experience.
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Hannah Beames on Google
★ ★ ★ ★ ★ I have never left a review this bad but I am left sorely wishing I never went NEAR curtain studio. After much back and forth and inaccurate quotes we finally had half our blinds installed in October 2020, 3 needed to be resized so they were sent back. We were charged again and got confirmation that the new deposit had been received on 1st December. I followed up on 22nd December via email, no response. I called head office to follow up on 29 Jan 2021, was promised someone would get back to me and never heard from them. Followed up again on 4th Feb and same story. Called again today on 23rd Feb and was told the blinds were only sent to the supplier on the 5th Feb! 2 months after we confirmed our deposit. I cannot begin to express how horrendous this customer service experience has been!!!! We are STILL waiting and I am guessing we will never see these blinds again! Never ever go near these guys!
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Abby Kaitani on Google
★ ★ ★ ★ ★ First time I've been to Curtain studio over the weekend and today and I'm so happy with the quality of the product and lovely customer service! Thank you so much!
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helen on Google
★ ★ ★ ★ ★ wonderful, incredibly helpful with the fittings I needed, thank you so much :)
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Anita Neal on Google
★ ★ ★ ★ ★ Great, knowledgeable staff. BUT be prepared for their Head Office to demand payment in full before they'll install your curtains. Never encountered this practice anywhere else and not at all impressed - hence three stars.
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Rowena Monk on Google
★ ★ ★ ★ ★ Excellent service yesterday in the Hamilton store from Phoebe. Knew the products, extremely helpful with advice, and made the effort to check out the back if further stock was available. If I had a retail store, I'd be chasing this lady
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