Custom Utes - East Tāmaki
4.4/5
★
based on 8 reviews
Contact Custom Utes
| Address : | Custom Utes 91 Lady Ruby Drive, East Tāmaki, Auckland 2013, New Zealand |
| Phone : | 📞 +87 |
| Postal code : | 2013 |
| Website : | http://customutes.co.nz/ |
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Chris Tyreman on Google
★ ★ ★ ★ ★ Great burgers, chips well cooked
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Pham Hoai Nam on Google
★ ★ ★ ★ ★ always helpful and good servicd
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Rick nijssen on Google
★ ★ ★ ★ ★ Awsome service everytime and great canopies. Thanks.
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Matt Jull on Google
★ ★ ★ ★ ★ Best looking canopy for a Ford Ranger I've found.
These guys are awesome to deal with
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Olle Bush on Google
★ ★ ★ ★ ★ Really good quality products and helpful team.
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Leroy Main on Google
★ ★ ★ ★ ★ Great place for 4x4 accessories
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D P on Google
★ ★ ★ ★ ★ WARNING – DISAPPOINTING – LET DOWN - $277.50 bill for cable ties
I purchased an Aeroklas Stylish Canopy for my Ranger mid-2021. My ute developed a rattle shortly after the canopy install but because it was heard from within the dash, I assumed it was a Ford issue and decided to address it at its first 15,000km service. For Ford to isolate where a ‘rattle in the dash’ would be coming from that required pulling the dash apart.
Ford pulled apart the dash to find everything in order but instead found Custom Utes canopy wiring looms/relays sitting on the wheel bay unsecured. Ford’s technician secured them and there’s been no rattle ever since! Custom Utes didn’t secure their wires during the install so I had to pay Ford $277.50 for a few cable ties and wasted time. Custom Utes refused to cover the cost instead said anything could have happened between install and now so it's not a warranty issue. They even suggested that I drove my truck through rugged terrain – it’s 2WD. I’ve never touched their wires, I’ve had no need to open my bonnet, the ute was brand new.
I’ve seen a photo of how Custom Utes installers are expected to secure their wires and unless I took to my ute with a crowbar it’s impossible for them to have come loose (if they were secured that is).
Also, after Custom Utes leading installer and workshop manager installed and signed off the canopy, to close the rear window that required firm force otherwise it wouldn’t fully close. The rear window leaked while the ute was parked and travelling in the rain.
Had to give a 1 star just to post a review.
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Joseph Fallowfield on Google
★ ★ ★ ★ ★ Wanted some floor mats. Went through the website only to be told there was a problem with my address, please call. Called them and was told the problem is we are RD. Why is that a problem? Was told the website does not work properly and it is in the 'to hard basket' to fix - not great to hear. Was offered freight at $25 on top of $376 mats. Yeah right! Seems this company is interested in the easy sales and not customer service. Happy to buy if you can fix your website and offer customer service until then anyone who lives RD and drives a Ute good luck!
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