D E McMillan Collision Repair Centre Ltd - Naenae
3.9/5
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based on 8 reviews
Contact D E McMillan Collision Repair Centre Ltd
| Address : | D E McMillan Collision Repair Centre Ltd 111 Naenae Road, Naenae, Lower Hutt 5011, New Zealand |
| Phone : | π +999 |
| Postal code : | 5011 |
| Website : | http://www.panelbeaters.co.nz/from-d-e-mcmillan-ltd.html |
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FLORIDA & CHANDRASRKHAR AMMANAMANCHI on Google
β β β β β BEWARE!!! DONOT LEAVE YOUR CAR WITH THEM IF YOU WISH TO BE INFORMED. THEY WILL NOT COMMUNICATE TO YOU UNLESS YOU DO AND ARE RUDE.
Hopeless Service. Chose them out of the many in the Hutt, They lied to us saying that they were waiting for parts and insurance company to get back to them before they called us. The Insurance company says they only just heard from them. Took the car to them on 25/9/2018 and only just started hearing from them since 10/11/2018 and that too after repeated calls to them. Their Administrator is a nice helpful lady but the Man Dean who probably owns the place was rude and rather turned the blame on a loyal customer who would return.
Personally I have had the worst experience.
THEY ARE NOT EVEN WORTH THE ONE STAR I PUT ON, I JUST HAD TO DO IT TO GET THE FEEDBACK UP
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poppet seedling on Google
β β β β β These guys are so awesome. They have gone above and beyond while working on my car, which was damaged in an accident. They were able to provide a courtesy car and they even fixed a few other things, like a broken door handle, at no extra cost to me. When I collected the car I found it had been cleaned inside and out - Fantastic! Thank you D E McMillan I really appreciate the work you have done, you have made my year. Love your work. ??
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Stephen on Google
β β β β β We took our car for assessment at DE McMillan after getting approval from our insurance company. There was no response from the insurance company after two weeks, so I checked with them to see what was happening. Our insurer advised that D E McMillan had not put the quote in despite being chased by them to do so.
I phoned D E McMillan. The office woman told me that they had had a computer glitch (yeah right) and they will sort the quote out. I phoned D E McMillan back a couple more times to chase the quote and was told they overlooked putting the quote in (what happened to the computer glitch?).
As we wanted our car back we agreed with the proposed repair schedule.
- On the day we are meant to get the car back we got a phone call to say the car would be ready the next day.
- The next day we get a phone call to say the car is ready, BUT they are still waiting for a part so we can collect the car and then bring it back the following day. Of course they said it was the courier company's fault; obviously it couldn't be the panel beater's fault for ordering it late. I didn't pick the car up.
- The following day at 5:18 pm I received a text saying the car was ready for pick up. I replied that I would pick it up the next morning.
- When I looked at the car it was obvious that the panels they had painted were the wrong shade. The panel beater must of known it was the wrong colour after it was painted.
If you are looking for a panel beater that WON'T do what they promise, this is a good one to chose.
When I told them I wasn't happy with the way I had been treated the response was a condescending "I'm sorry you feel that way".
D E McMillan Ltd are Wombles
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G B on Google
β β β β β Made a last minute booking to have my car assessed for insurance. They fitted the job in and were even happy to store my car over the weekend as I couldn't get there to collect it until Monday. Great business to deal with.
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Mukul Sharma on Google
β β β β β Absolutely stunned and appalled by my experience. I regret visiting this place for an assessment. Lady at the reception was extremely rude, aggressive and pathetic. Asked me to wait upto 2 hours after I handed over my car keys.
She asked me whether I'm going to wait or leave because they have other stuff to deal with.
I was promised a loan car and told that this will no longer be available for me. She said, the repair could take upto months
Felt absolutely discriminated. Really sad after this experience.
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Ian Grigor on Google
β β β β β Took our car there for an insurance quote. I know Deane and Sharon personally so of course I will say they are great people to deal with :-)
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Jane L on Google
β β β β β This is the first time ever that I wrote such a negative angry reviews about a business. I took my car here for a quote,the RECEPTIONIST said the only person who could do damaging assessment was not around. Then magically, he just showed up right in front of us.Who Knows if that lady lied about it or not.Then I had waited for a week and had to call to ask if the quote is ready. POOR COMMUNICATION.Long story short, last thing I wanted to mention was someone got charged $80 for the assessment fee when the lady didn't mention any of it when we were there! Sent them an email and she didn't even bother to reply. Well, glad we didn't have the car repaired with them. Lady at the reception,just because you are the one of the owners ,it doesn't mean you can treat the customer like this!!
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Claire Chin on Google
β β β β β Unprofessional and condescending receptionist/service. Was involved in a minor collision and other party insisted on D E McMillan and warned the cost of repair will be over $1000 for a minor ding, bit of a shock as checking with other panel beaters' second opinions were nowhere near that cost.
Called in to enquire and to be better informed on why they were charging that amount before we could proceed with our insurance, but just ended up with a snarky receptionist who more than implied us calling to check in had malicious intent instead.
Condescending, rude and all round unpleasant experience; was enough for us to never come to McMillan in the future and will also tell peers to steer clear of this garage. If you're looking to waste your time and money and have your intelligence insulted however, feel free to rock on up to D E McMillan.
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