DVS Home Ventilation NZ - Tauhara
3.7/5
★
based on 8 reviews
Contact DVS Home Ventilation NZ
| Address : | DVS Home Ventilation NZ 20 Māhoe Street, Tauhara, Taupō 3378, New Zealand |
| Phone : | 📞 +88787 |
| Postal code : | 3378 |
| Website : | http://dvs.co.nz/ |
| Categories : |
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jasper angelo tiong on Google
★ ★ ★ ★ ★ Bought the system last 2016 and now the fan is making annoying buzzing noise which is disturbing my sleep; called DVS on 2/7/2020 and been told by the customer service, someone will call me. It is now the forth day, no one has make contact with me and I have to call them again to know that only one technician available, he is too busy with other job. This is not the standard of service I am expecting from your company.
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Ray C on Google
★ ★ ★ ★ ★ I felt like some aspects of this DVS install were pretty average, but am happy with how the DVS unit works, and how the issue I raised was acknowledged and resolved.
The installation happened when I wasn't home, and the fitters left the areas where they worked and cut vent spaces untidy and with a lot of dust which we had to clean up. Before the installation I had asked for a vent in the basement and was surprised when I got home and saw that two 30cm holes had been cut in the wardrobe roof and floor and the silver piping took up maybe 20% of the wardrobe space. Had someone explained this to me when I asked for it I probably wouldn't have gone ahead with this part.
DVS came recommended to me by a friend who swears by it removing condensation. I found the initial consultant helpful and knowledgeable, but was disappointed with some aspects of the install process.
Edit: John from DVS gave me a call and we talked through the issues that I raised. I appreciate that he took ownership of this situation and the communication (or lack thereof) given to me about using the DVS system.
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Christiana Reid on Google
★ ★ ★ ★ ★ Amazing product!! Would highly recommend DVS. Fantastic to deal with from start to finish, within a day noticed huge differences with no condensation. Contact from consultant was prompt and great advice was given about my bathroom fan, which I love!!!
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William lyons on Google
★ ★ ★ ★ ★ We had a terrible condensation problem so we contacted 3 ventilation compaines to give us a quote and after a lot of due diligence we decided to give DVS ago and I'm pleased we did.
The entire process has been seamless from start to finish, our sales person wasn't pushy with us either and he certainly gave us the correct advise because
we haven't had condensation since, the entire house feels alot dryer and knock on wood our 2 kids haven't been sick yet this winter..
Nice one DVS...
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Hien Nguyen on Google
★ ★ ★ ★ ★ Update: Received a swift response and a personal apology from DVS, really appreciated the effort from DVS & the sales staff to make this right.
I'm not sure if it's a sales tactics or just the sales person getting confused. They show up to my place saying they're already outside and that i've booked a quote with them today and that i have already cancelled it once. I checked my phone schedule, google schedule, email and text messages and there were no record whatsoever of me booking a quote, ever. Only a single text from them suggesting a date. The person proceeded to say "so you don't want to see me at all", "I'm already outside" and continued to push for this to go ahead....hmmmm... had a feeling i was guilt-tripped....
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YASUKO SHIOTA on Google
★ ★ ★ ★ ★ I do highly recommend DVS system recently installed.
I can feel nice dry breeze at home in the damp weather outside. much more comfortable at home. and improve my sleep without running AC whole night.
No need to open windows and wipe them every morning anymore.
Thank you Lara and Installation team. They are very knowledgeable and professional , also helpful. even nice to my dog
only regret is should have done much sooner.
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Richard Black on Google
★ ★ ★ ★ ★ Recently had a DVS install completed at our newly renovated property. The installer didn't give any consideration to placing the vents in locations to minimise the visual impact. There is no reason these should not be installed in the corners of the rooms, and he chose to put the lounge vent in the middle of the room! It looks awful! ? Not really sure why they wouldn't check or think that those locations are best. They are so far refusing to rectify.
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Ping Ge on Google
★ ★ ★ ★ ★ Worst customer service ever experienced. Had recommended and installed 2 fans and almost each room got a ventilation connected ,but still moulded on the curtains,had talk to some many people and emailed a lot , nobody show up and help us to sorted our even the filters need to be changed.
Very disappointed with the customer service and Over $10000 for not changing anything at all!
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