Eco Frame and Mirror - Sydenham
3.9/5
★
based on 8 reviews
Contact Eco Frame and Mirror
| Address : | Eco Frame and Mirror 394 Colombo Street, Sydenham, Christchurch 8023, New Zealand |
| Phone : | 📞 +77 |
| Postal code : | 8023 |
| Website : | http://www.frameandmirror.co.nz/ |
| Categories : |
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James Crighton on Google
★ ★ ★ ★ ★ Over priced, the male owner was rude and incompetent and worst I have ever received. I would not recommend this framing business.
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Marco Paulino on Google
★ ★ ★ ★ ★ Not a friendly company. No nice
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Sharon May on Google
★ ★ ★ ★ ★ Yep awesome service , understood my design listen and created it
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Jono Boyce on Google
★ ★ ★ ★ ★ They do an amazing job with the actual framing, their shop team are also extremely knowledgeable and have great ideas. However their customer service (after they get their 50% deposit) is very poor and they have no ability to 1) provide a realistic ETA and then 2) actually stick to it. I would not recommend using these guys if you need a job done to a fixed timeframe.
The last two times we’ve had something framed they have blamed COVID for delays and that the frame we chose is on ‘back order’. We understand it’s a difficult time to do business.
If it really is not possible to know what’s on back order when the frame is selected, at least they could phone us afterwards to say ‘sorry we’ve been informed your frame is on back order, you are welcome to come back in and choose a new one, or wait for it to come back in.’
Instead we waited until 2 weeks after the ETA date to follow up and were told then that it would be a further 4-6 weeks I.e. triple the original timeline provided. Also their framer was blamed rather than owning up to the fact they have not kept us informed.
The worst part is this has now happened twice in a row for two seperate orders. The first time after complaining formally via email, they promised to change their processes around this. We gave them the benefit of the doubt with our repeat business. Obviously it’s all just words with no actions. Won’t make the same mistake twice!
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Rebekah Iggo-Browne on Google
★ ★ ★ ★ ★ Fantastic staff so friendly and helpful. My partner was blown away with how well these came up especially the framed ball and medal which was a surprise. Highly recommend. Will definately use again.
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Jordan Balk on Google
★ ★ ★ ★ ★ Had some really important Medals framed here recently. Took too long to complete the job, with different staff members giving different responses as to why there was a delay over the scheduled completion dates.
When they were collected, the Medals were framed really badly, really loose, unevenly spaced and did not appear straight in the frame.
The frame also looked badly joined, with gaps looking like they had been badly put together and filled in some way. No happy at all with the framing. WOULD NOT RECOMMEND.
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Lisa Creighton on Google
★ ★ ★ ★ ★ Collected my frame from eco, and corner joints were loose. Looked like the frame was going to fall apart!
Didn't want to deal with them anymore, as don't think they are capable of doing framing. Went to a another framer who was much better and was really close by. Should have go to before.
Do not use this company!
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Georgia Mugan on Google
★ ★ ★ ★ ★ I get a lot of framing done and after over a dozen framings from Eco-Frame and Mirror I can honestly say they are wonderful.
The staff are super helpful, they are skilled at knowing what will best support the work I bring in. As a bonus they are unfailingly polite and thoughtful. I have had a range of simple framings as well as complex ones, everything has been perfectly executed and well made. If you want excellent quality and reasonable pricing and consistency of work I recommend you go to Eco-Frame and Mirror.
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