Eftpos New Zealand - Penrose
4/5
★
based on 8 reviews
Contact Eftpos New Zealand
| Address : | Eftpos New Zealand 525 Great South Road, Penrose, Auckland 1061, New Zealand |
| Phone : | 📞 +8877 |
| Postal code : | 1061 |
| Website : | https://www.eftpos.co.nz/ |
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Beanie Cafe on Google
★ ★ ★ ★ ★ Many thanks to all the team who help installed and main offices we are very happy with the recommendations and professional service they had given if there was a 10 I would have.
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Sake Bars on Google
★ ★ ★ ★ ★ Although an initial failure in follow up, they more than made up for it once I recontacted. Extremely helpful, and engaged in our issue, and solved it very quickly and effectively.
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Powerhead Motorcycles Ltd on Google
★ ★ ★ ★ ★ ? Poor Value | Bad Contracts | Bad Service
*** Join Windcave Better Value ***
We went with eftpos nz as our pos software isn't compatible with other providers yet
Contracted for 36 months paying over $50 per month for the luxury of a used eftpos terminal that is leased to us. The terminal looks to only have an open market value of $250 even less if its used
If there was an alternative such as Stripe or Paypal Clip available in New Zealand we'd definitely dump Eftpos NZ given the poor value for money
* Update 28-SEP-20*
Looking forward to the coming improvements hopefully eftpos nz is streamlining & lowering costs to customers
That's great about 24/7 service however hope we dont have to use it for problems. Hopefully open banking gets rolled out & we can get some more options in the future
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Rick on Google
★ ★ ★ ★ ★ Absolutely disgusting service. Their terminal was faulty and they are unable to replace for 4 days meaning I cannot accept eftpos for 4 business days. Apart from their call centre the company only work 9-5 monday - Friday so if your business operates at night or in the weekend they leave you high and dry with no service. I will be changing companies immediately and will never use Eftpos nz again, completely unacceptable service
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Shona Bray on Google
★ ★ ★ ★ ★ We have never had any problems with EFTPOS NZ. - Customer Service & Technical Service has always been amazing - we would never hesitate in highly recommending EFTPOS NZ - when all is said & done our EFTPOS is the life line to our Business- so we need to be Confident & trust our provider - & EFTPOS NZ has always been there for us for 30 years. Thank you EFTPOS NZ.
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Aaron McFarlane on Google
★ ★ ★ ★ ★ Wish I had of shopped around before signing up with EFTPOS NZ which we inherited from the previous owners of the business I purchased last February. I've been a customer of EFTPOS NZ at my other tourism business for nearly 4-years, but unfortunately EFTPOS NZ were not able to integrate with our reservation system. The system is commonly used by a large number of accommodation providers across NZ including a big chains...! Due to errors happening with the manual thing of processing EFTPOS I have moved to another provider who can connect to my PMS and save errors we were getting from EFTPOS NZ terminals - I now have to pay over $1200 to exit my contracts with EFTPOS NZ! Wish businesses would be more human with early terminations.
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Maree Seerden on Google
★ ★ ★ ★ ★ I recommend to shop around with their competitors who give a much more professional service and better pricing. I have been with Eftpos NZ for many years and have not been valued as a long term customer. Their customer service is poor. They are holding me into another 12 month term even though I have not agreed to it. I would like to take my business else where for better service and pricing.
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Anthony Keeling on Google
★ ★ ★ ★ ★ Be very careful when signing contracts with EFTPOS NZ. Our car rentals business was hit massively by Covid-19 and we had to close. We had a contract with EFTPOS NZ setup by one of the previous owners with a number of months left to run on it. EFTPOS NZ showed no compassion for our situation and are charging us full termination fees of over $1000. So disappointing when large companies like this try to take advantage of people during these times. Please look at your other options before choosing EFTPOS NZ. There are companies with better customer service that don't trick their customers into long term contracts.
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