FBI Security Systems Limited - Middleton
4.1/5
★
based on 8 reviews
Contact FBI Security Systems Limited
| Address : | FBI Security Systems Limited 41B Birmingham Drive, Middleton, Christchurch 8024, New Zealand |
| Phone : | 📞 +8998 |
| Postal code : | 8024 |
| Website : | https://fbisecurity.co.nz/ |
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Richard Reay on Google
★ ★ ★ ★ ★ FBI have been providing alarm systems for many years. We have had one for over 15 years and it's still going strong.
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Mark Bennett on Google
★ ★ ★ ★ ★ Service was good and happy with the alarm system we had FBI Security put in. They went through our needs and provided a good solution. Good guys and easy to deal with.
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Terri Ascroft on Google
★ ★ ★ ★ ★ Thank you Craig for the excellent service. We are enjoying the security our alarm system provides. So easy to use. Professional team. Would highly recommend FBI.
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Clarrence Molinyawe on Google
★ ★ ★ ★ ★ This is just unfortunate overall. I don’t often post reviews nor do I want to have any sour relationships with people in general. However, the way this “relationship” ended has led to this post.
I understand the importance of sales and business is business. I appreciate the time taken to pitch the products to us but the way they ended a “relationship” with a now, non-customer was poorly handled.
We made it clear that we were exploring ALL potential options and I had to check around to make sure we were getting what met our requirements for our costs. That’s the reality of sales and quotes and it shouldn’t be treated as “wasting time”.
I will admit on my part some miscommunication and lack of time to assess all options has played a role but price was essentially the number 1 factor.
Overall, it was handled, quite frankly, in an unprofessional manner the moment we said we’d chosen a different direction. Yes, focus on customers who potentially buy your products but don’t feel insulted and suddenly create a sense of hostility to those who say no.
Because of the way you handled a non-customer, there’s no way I’d even recommend you to a friend or family who are merely looking for quotes and options! Obviously, it would be a different story if you were somewhat gracious!
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Daniel Walker on Google
★ ★ ★ ★ ★ I Approached FBI Security to carry out some maintenance works on an alarm system they had previously installed. I was advised i would get a call back. I never received a call back. I heard from a previous employee that the company has no interest in maintenance works unless they can on-sell some hardware.
This is not my main issue.
My main issue is that they never got back to me. If they were not interested in the work I had to offer, I would have appreciated a call back advising this. Better still, i would have appreciated a referral to someone who would like the work e.g. the past employee that ended up carrying out the works for us.
From my experience with FBI, they seemingly lack communication skills.
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J K on Google
★ ★ ★ ★ ★ I have used FBI security for about 15 years now, had their alarm systems in two of my homes. I recently had a service on my home alarm and all was good. Craig always uses the best equipment and his guys know their stuff.
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Houdini Wu on Google
★ ★ ★ ★ ★ Professional. Reliable. Reasonable. If you are looking for dependable services at affordable prices - I would recommend looking at FBI Security Systems.
Mum has been with FBI for 18-20 years now. Craig recently helped us upgrade our system and some of the hardware as we wanted the latest version that can be used with an app - the app is so easy to use!
We are accustomed to having a home alarm system as I grew up with one - the “stay in” function helps us feel so much safer when we go to bed each night :o)
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Dave Princeton on Google
★ ★ ★ ★ ★ My wife said they where great. I would have given a 5 star but the service man forgot to check the remotes work. They don't
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