FedEx Station - Rongotai
2.4/5
★
based on 8 reviews
Contact FedEx Station
| Address : | Freight Dr, FedEx Station Stewart Duff Drive, Rongotai, Off 6022, New Zealand |
| Phone : | 📞 +879 |
| Postal code : | 6022 |
| Website : | https://local.fedex.com/en-nz/rongotai/wlga%3FCMP%3DKNC-1004491-1-7-950-1000000-APAC-NZ-EN-GODCT18ON1WLGA |
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CHIKAKO F on Google
★ ★ ★ ★ ★ I paid four times the price of other courier because my items is emmagency for me. The delivery processed halfway is amazing during airplane between oversease.
However the items after on the ride in NZ was awful service. Arrival Estimate Time is not clear. Their estimated until 6pm on the day. I was out just 30min lunch time, and they came here and no contact me, just leaved a letter on the doors as They will come “tomorrow “!?!? it is really emmagency stuff for me! that’s why I was spend four times fees. the courier service is awful. they should contact me either before what time come here or leave the items front.
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Princeton Prenzi on Google
★ ★ ★ ★ ★ Zero rating for Federal Express. The worst courier company in the world, a reason this was acquired by TNT. My parcel from Australia to NZ took more than one month to deliver and when I called their Office in Rongotai, Wellington because I knew it arrived already in their Office, they cant answer the status of my parcel even if I furnished to them my tracking number. The next day when I tracked again my parcel in their website, they changed the status showing it's still in Auckland when the day before I inquired, I know it was already in Wellington. Worst experience I ever had. Please avoid Federal Express - worst customer service too.
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Drew Broadley on Google
★ ★ ★ ★ ★ First bad experience, parcel was held in Customs and that not enough information was provided to release it. I desperately tried to contact them, 0800 number wasn't connecting, 09 number just kept ringing without being answered.
After that was sorted a MONTH later, it finally arrived in Wellington and sat for days. I tried ringing, and constantly get told that someone will get back to me. They never do, EVER. Don't trust them, I am now on my third day of ringing to find out if I can pick up the parcel or not. Tomorrow I'm just going to head to the depot because I don't even know if they actually exist, and this is all a bad dream.
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Ronny on Google
★ ★ ★ ★ ★ zero star, pathetic service, zero responsibility, no one replies on time. Even sending mail to managers is also like banging your head in wall. they make your life living hell with all those late replies and pathetic service. They think they are doing us a favor by giving us service and we have asked them to give us service free of charge. Absolutely useless & worse courier service ever. i could no post this comment without giving star but consider this as 0 star. AVOID THEM.
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jennifer pegg on Google
★ ★ ★ ★ ★ Horrific service, like others I would give 0 stars (or negative!) if I could. Parcel originally due for delivery on 15 Dec, held for customs processing until 24 Dec when I was called by the broker to say there was GST to pay and they would email the invoice. It never arrived and I have been emailing and calling since to try and get my GST paid and parcel delivered. All calls seem to go offshore to a team that (apparently) have no access to Fedex systems. Call-backs are promised but don't materialise. My goods have been in the country for a month now - literally!! Shockingly unacceptable
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Sasi G on Google
★ ★ ★ ★ ★ ***Highly not recommended***
Parcel departure country held the parcel at FedEx facilities for 12 days without any communication on why it’s not being shipped; contacted call centres they had no details and promised to call back with information required to clear the package which never happened. Auckland FedEx clearance team were calling me several saying they would like to charge me fee as the package was subject to inspection by MPIE; each time they call they say parcel was already in NZ and due to be inspected while the tracking site shows the parcel hasn’t even cleared the origin country. After a great delay and without any communication finally the package cleared origin country. Parcel arrived and after repeated follow up emails ; each time the reply I have is they add a neDistribution group email as response without actually responding to my query regarding clearance. Finally after they took their time and cleared the parcel to Wellington which is the delivery address. The Local delivery guy picked up the parcel in the morning and dropped the parcel at back at the Rongotai station by afternoon station with remarks as “ Customer not available or business closed” when I was very much at delivery address, the main door was open as we had guests, the driver didn’t call or leave any call back card. Fearing of tamper and stealing of the package I rushed to the facility before closing and took the in person.
***Highly not recommended***
Highly Recommend FedEx for jobs if someone’s looking for work and get paid for not working.
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Dupinder Gill on Google
★ ★ ★ ★ ★ Absolutely pathetic service. Our courier is stuck in Auckland since 23rd December. We been advised repeatedly by customer service they will look into to fast track delivery but nothing happened. Till date we have no update on the shipment.
There is no option to chose ZERO STAR otherwise I have choosen that.
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roy rosenberg on Google
★ ★ ★ ★ ★ Stay away from FedEx:
I am an administration officer in a foreign Embassy in Wellington.
If you will give FedEx your credit card details, be prepared to be charged double than the prices in the estimations they provide.
also be prepared that they will take some "extras" from your credit card months after you actually overpaid for your shipment.
to conclude this outrage, you got absolutely nothing to do about it as their customer service means nothing.
You have been warned.
Don't say you didn't know.
Roy
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