Flippin' Fun - Massey

We had a birthday party Thursday afternoon and practically had the place to ourselves. lovely clean premise, super host. Kids had a ball.

Fun as! Kids expelled more energy here than spending 2 hours at chipmunks keep close eye on lil ones as there are other bigger kids jumping about but not really an issue. Staff was kind foam pit smelled like old sofas from the 70s lol

Awesome place to bring the kids to burn off their endless energy. The staff were very welcoming, helpful and informative over the phone and in person. I appreciated their interaction with the kids, nice, clean, relaxed environment and always staff on hand monitoring or interacting with the children. At the end of the day, my son said he wants to "come on all the days!" This says a lot, in that they thoroughly enjoyed their first time experience here. We will definitely be back, highly recommended to all, thank you AAA+

Great place for wearing kids out. Clean safe facility with good staff. Most are students, the owner is quietly spoken but well mannered gentleman, hard to see how anyone could be offended in some of the other reviews. After a quick chat and request the owner also accepted a voucher we had even though technically the conditions were not fully met. That's what everyone needs more of in the society, talk and work things out. We would have gotten coffee from the place if we had known they make great coffee. We had just gotten them from cafe next door before coming in. Owner allowed plenty of time for explaining rules, is polite and gentle with the kids. A couple of rules around grown ups on the trampolines might be needed as we saw a couple of "Young parents" behaving like they were teenagers in their rumpus room, banging about on the middle raised island. Jumping really high with kids as young as 2 around. It is very easy to hit a child and conversely hard to live with the fact of injuring a child or worse. The premises are fantastic, great staff. In the last visit we saw the venue is available for parties and kids birthdays etc. which is a bonus and we will be considering this venue next. Hidden Gem in West Auckland!

Great place for kids to spend extra energy. The sessions run by the clock so you will have to go in on sharp or you will be charged the same but play less time. There is also an open space party rooms upstairs you can hire but i thought it wouldn't be good as do much noise and interferences

Please be aware, the owner thinks that it is okay to search your name on FACEBOOK and send you private messages when you leave a GOOGLE review - Highly unprofessional. Your excuse is just that, an excuse. Your staff should not be working with children if they are not in the right mindset that day. Very dangerous and once again UNPROFESSIONAL. I am very glad now that I chose to pay to be out on the mats with my children that day and was able to experience what the children had to. And I hope my review makes people think twice before visiting your venue. My review still stands. If you want to waste your hard earned money on a bad experience then this is the place. My friends and I found the staff to be rude and power hungry and I wasn’t the only one there that did. Multiple people I had never met were talking about it around me. A fellow customer I had never met followed me to the counter to express that he had been witnessing everything and agreed that their behaviour was unprofessional. But when I expressed my concerns to the owner he was not helpful and proceeded to defend his staff. But after reading his replies to bad reviews I am not surprised. That is not how you run a business successfully. I didn’t ask for a refund and didn’t expect one. I just tried to express my concerns for future customers. Like that my 7 year old daughter was excluded and shoo’d out of the dodgeball game rudely by these workers, yet her 7 year old male friend and 10 year old male brother and friend were allowed to participate. Or that you are not even merely allowed to lose balance and fall back on to the mats without getting shouted at to “get off the mat”. Or that you are not allowed to bounce on a tramp with your 1 year old without being shouted at for “double bouncing”. I even have a video I was taking of my 1 year old son that in the background clearly show’s the way they were speaking when they proceeded to enter the dodgeball area and screamed “babies out!” multiple times while we were clearly trying to grab our babies who are only just learning to walk and evacuate. Maybe you should be teaching your staff that simple manners and patience go a long way when working with young children and parents! I 100 percent won’t be visiting again and will review as such to friends and family. Very mediocre venue. Far from breathtaking when you walk inside, only to have you wanting to leave before your session is even up. I wish I had asked for reviews from friends beforehand, because it turns out many people I know have also had bad experiences, yet in person the owner is adamant he has never recieved a bad review, Google seems to say different. I would definitely recommend Jump if you are looking for a Trampoline park that will leave you feeling like your money was well spent.

It's good Kids and adults Friendly Trampoline park near Westgate Mall. Kids will love it by jumping 1-2 hours, they make some activities also in 1 hour session to make kids happy and to make their experience more enjoyable. My kids loved it and having separate arrangements for Birthday celebrations as well.

The two girls on staff were so helpful and friendly and even let my boys go and jump while I registered so they had a few extra minutes jumping. They also do half hour start times instead of just on the hour ?? The place was really clean too