Fortress Fasteners - Te Rapa
3.6/5
★
based on 8 reviews
About Fortress Fasteners
Our business began in 1980, known as Manufacturing Suppliers Ltd (MSL), as a small operation in New Lynn, Auckland and is now one of New Zealand’s leading fastener suppliers. We have grown dramatically in the past thirty years and now employ over one hundred people who continue our company vision - to meet industry demands for a range of quality fasteners backed by a dependable service.
Now a wholly owned subsidiary of Steel & Tube Holdings Ltd, we take pride in supporting the New Zealand economy, and can now offer a full range of steel solutions in partnership with Steel & Tube. To reflect our expanded capabilities as a part of the Steel & Tube group, we have rebranded to Fortress Fasteners. We are pleased to embark on this next stage of our journey backed by an industry leader with a vast network across New Zealand.
Our substantial growth since the eighties has included the introduction of 9 branches nationwide. Fortress has developed into a house hold name across many kiwi industries. Our local management means we understand the local market and have the ability to make decisions rapidly and easily. Large enough to meet the demands of any customer, we are still small enough to offer the personal touch.
With our network of fully-stocked branches carrying over 300 million items and 17,000 product lines. This makes us arguably the largest fastening wholesaler in the country. Our new products, creative packaging and merchandising initiatives have also earned us a reputation as industry innovators.
We owe our success to our ability to deliver on time and in full to a wide customer base in manufacturing industries, the building trade and to building supplies merchants in New Zealand.
This, combined with the strength of our own Fortress brand and our exceptional customer service is what makes us a market leader.
We first introduced our Fortress brand to the market in 1997. Since its introduction, the brand has rapidly grown and is now a market leader with a reputation for quality and reliability.
We have invested a tremendous amount of effort (including numerous overseas visits) to add to our product and industry knowledge. This has opened up new opportunities and has allowed us to develop strong relationships with suppliers. These valuable relationships ensure we receive consistent product and enjoy reliable delivery times even in times of market fluctuations.
Now part of the Steel & Tube network we have an even stronger distribution chain and improved purchasing relationships - allowing us to provide our customers with further stock and service improvements.
Our stock is purchased both internationally and locally, ensuring we can offer quality products delivered in a timely fashion, all at a competitive price.
We carry both imperial and metric sizes in a broad range of materials and platings. Our breadth of product makes us a true one-stop-shop for fasteners and our depth of stock means we can almost always guarantee same day delivery.
Now a wholly owned subsidiary of Steel & Tube Holdings Ltd, we take pride in supporting the New Zealand economy, and can now offer a full range of steel solutions in partnership with Steel & Tube. To reflect our expanded capabilities as a part of the Steel & Tube group, we have rebranded to Fortress Fasteners. We are pleased to embark on this next stage of our journey backed by an industry leader with a vast network across New Zealand.
Our substantial growth since the eighties has included the introduction of 9 branches nationwide. Fortress has developed into a house hold name across many kiwi industries. Our local management means we understand the local market and have the ability to make decisions rapidly and easily. Large enough to meet the demands of any customer, we are still small enough to offer the personal touch.
With our network of fully-stocked branches carrying over 300 million items and 17,000 product lines. This makes us arguably the largest fastening wholesaler in the country. Our new products, creative packaging and merchandising initiatives have also earned us a reputation as industry innovators.
We owe our success to our ability to deliver on time and in full to a wide customer base in manufacturing industries, the building trade and to building supplies merchants in New Zealand.
This, combined with the strength of our own Fortress brand and our exceptional customer service is what makes us a market leader.
The complete range of quality fasteners at competitive prices
We first introduced our Fortress brand to the market in 1997. Since its introduction, the brand has rapidly grown and is now a market leader with a reputation for quality and reliability.
We have invested a tremendous amount of effort (including numerous overseas visits) to add to our product and industry knowledge. This has opened up new opportunities and has allowed us to develop strong relationships with suppliers. These valuable relationships ensure we receive consistent product and enjoy reliable delivery times even in times of market fluctuations.
Now part of the Steel & Tube network we have an even stronger distribution chain and improved purchasing relationships - allowing us to provide our customers with further stock and service improvements.
Our stock is purchased both internationally and locally, ensuring we can offer quality products delivered in a timely fashion, all at a competitive price.
We carry both imperial and metric sizes in a broad range of materials and platings. Our breadth of product makes us a true one-stop-shop for fasteners and our depth of stock means we can almost always guarantee same day delivery.
A focus on service
Contact Fortress Fasteners
| Address : | Fortress Fasteners 51 Vickery Street, Te Rapa, Hamilton 3200, New Zealand |
| Phone : | 📞 +788 |
| Postal code : | 3200 |
| Website : | http://fortress.kiwi/Contact%2BUs/Hamilton.html |
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Jeremy Pritchard on Google
★ ★ ★ ★ ★ Expensive and cant get their facts right. Charges retail on trade accounts. Charges extortion for retail. Its a hard pass for me.
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Jaden Hortop on Google
★ ★ ★ ★ ★ Very unhappy with the customer service i received when i wanted 7 different bolts sizes had sample bolts he says we dont have time to go around finding out what size bolts you have you can come back if you write down the sizes like i know what pitch the bolts are idiot was a cash sale but i also said it could go on a trade account which he didn't care very poor service will go else where ???
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Funniecarp on Google
★ ★ ★ ★ ★ Very poor customer service offered at this outlet. Culture of the place is reflected in how customer feedback is dealt with. Cleary buying there is an inconvenience in how I was dealt with.
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Bert Ernie on Google
★ ★ ★ ★ ★ Great service, it was busy and they were all very friendly. The pasty white guy with the brow ring was exceptionally helpful.
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Son Ofagun on Google
★ ★ ★ ★ ★ Very poor - crap service. Stood around waiting at the customer service desk while 3 employees stood around having their own conversation, while I waited and waited. Finally got service and was charged ridiculous price for retail.
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Tony Hemopo on Google
★ ★ ★ ★ ★ Had a great experience, staff were friendly and knowledgeable. I didnt realise it was a trade shop, and I had a bit of a list, the guy explained that he'd jump on my list as soon as possible. No worries, I went and grabbed a coffe and some lunch, by the time I got back he had powered through the list and had my bolts sitting in a box behind the desk for me.
Only giving 5 stars to 10 star service seems stupid but here it is -Thanks guys!
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nicole mills on Google
★ ★ ★ ★ ★ Hey Grant, sorry you had to wait so long. We only have 2 staff that serve on the counter. All the other staff are employed to pick orders and pack shelves. Feel free to give us a call (07 8508434) and place your order and we can have that ready for you. Regarding pricing give me a call and I can see what has gone wrong and see if I can help you out a bit. We are a trade shop so sell to account holders but don't want to have people upset so call me.
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Matt Sefont on Google
★ ★ ★ ★ ★ Fantastic service. Great staff. Easy to deal with and know what they are talking about. Definitely will be recommending them to others.
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