Gabco Garden Bags & Bins - Blockhouse Bay
1.3/5
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based on 8 reviews
Contact Gabco Garden Bags & Bins
| Address : | Blockhouse Bay Dental Centre 3 Heaphy Street, Blockhouse Bay, Auckland 0643, New Zealand |
| Phone : | π +979 |
| Postal code : | 0643 |
| Website : | http://www.gabco.co.nz/ |
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Grant Ballot on Google
β β β β β They are understaffed and not great at communicating. I've waited over a month and I still do not have my bin. I left numerous messages on their online system with no reply. The reason they get 1 star from me is because they are giving me a full refund. I'd stay away from this business.
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Anonymous Customer on Google
β β β β β All round poor customer service.
Their communication is incredibly poor. They are hard to get hold of via the phone or client portal messaging system and they do not respond to messages left.
The drivers appear to be in a rush due to being weeks behind in collections (even before Covid). Recently the empty bags have been left folded over the side of the stand and not hung up which results in the bag blowing off in the wind.
They do not run to their collection schedule and you never know when they are collecting as their text alert system is out of sync, reporting the wrong collection data.
Gabco charge quarterly in advance. Resulting in payment of collections that dont happen, due to the ongoing collection delays. Prices increases happen on the same invoice which notifies of the price increase.
If they improved their customer service then Gabco would have the ability be a good company, but sadly this has been lacking for years.
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Pankaj Maurya on Google
β β β β β This is the worse company to deal with. I stopped their service couple of years ago (in 2017). They keep sending me a letter for outstanding invoice. However when I asked them what is that invoice for? no one knows. Now in 2020 I received a letter again for outstanding debt and threatening me to refer to debt collection agency. First you need to explain what is that invoice for. Shame on your service.
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Salesh Roy on Google
β β β β β They went from top to the lowest customer service in a blink. Always deduct your payments but miss collection almost every second month. Also the invoice is not in sync and showing irregular deductions and charges. My bin has been lying on the kerbside for over a week now and I haven't been able to get in touch with these guys.
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Tim Duthie on Google
β β β β β They keep asking for money ive paid, twice now, impossible to contact, they only use "do not reply" emails. Website is a waste of time and effort.
They wont even collect their empty bin thats been on the road for weeks.
I cannot recommend this company less.
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Heidi Moyle on Google
β β β β β DO NOT REQUEST A QUOTE
Don't even request a quote from this company, they'll just place your order without actually giving you the price first. I was comparing services, some companies told you prices outright, this one didn't, so I tried to get a quote.
On each page they asked for my details, it said at the top:
"Enter your details to receive your personalised quote. No order will be placed unless you accept our quote."
But guess what? By the time I entered all my details, I got a message saying thanks for your order! Never showed a single price or sent a single quote before placing my order. 2 days after I requested my "quote", (and 2 unanswered emails clarifying that I was requesting a quote only), we received a dirty bin with rubbish in it, and an emailed invoice for 6 months service. That was the first price I ever saw from them.
I've sent several emails and haven't received any response. I should have known from these reviews how difficult this company is to deal with, but I never thought they would trick me into ordering by using a false statement that "No order will be placed unless you accept our quote."
Horribly deceptive, terribly disappointing.
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Matt Deacon on Google
β β β β β Like many others, I left Gabco for another company after repeated issues. The last issue was that I had prepaid several months worth of collections and they deducted it all at once and said that I had zero credit. They then sent me a bill for my next collection! I Tried to get it resolved but honestly its so hard to get in contact and when you do its "not the right person".. I gave up in the end and paid the "outstanding" invoice / kissed goodbye to my money just to avoid being unduly referred to debt collectors. Sad way to end a 10 year relationship.
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Bill McKay on Google
β β β β β For around ten years these guys were great. But now they make mistakes with their invoicing and randomly miss collections. I have tried for three months to get extra pick ups from them - you'd think they would be keen for the additional business - but the full bags are still sitting there. When you do eventually get them on the phone the sales reps can't find the operations manager or the operations manager isn't for some reason able to get in contact with the driver who may or may not still be in the area and perhaps they will send another driver in the next seven days but they are not sure. It's like a bad joke.
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