Genesis Energy - Genesis Energy 118 Newton Street
3.9/5
★
based on 8 reviews
Contact Genesis Energy
| Address : | Genesis Energy 118 Newton Street, Tauranga 3116, New Zealand |
| Phone : | 📞 +8 |
| Postal code : | 3116 |
| Website : | https://www.genesisenergy.co.nz/bottled-gas |
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Belinda Clothier on Google
★ ★ ★ ★ ★ Great power company
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Barry Frost on Google
★ ★ ★ ★ ★ Good service very happy with service
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Robyn Carson on Google
★ ★ ★ ★ ★ Always a friendly place for an amazing meal, never come away hungry
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Ian Read on Google
★ ★ ★ ★ ★ Great price for lpg refills, staff member that served me was having a very bad day. Happy that I received a loyalty card.
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Karen McIntyre on Google
★ ★ ★ ★ ★ Not a great experience. Ended up with a leaky gas cylinder as not connected properly, so totally ran out of gas. Ordered replacements on Monday for Tuesday delivery, but we got forgotten and no deliveries available for a week. They then wanted to charge $230 for urgent cylinder replacement! Changed to Elgas the very same day, and cylinder replacement 2 days later. Look after your customers Genesis! You could learn some customer service hints from Elgas, they are so helpful.
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Elizabella Swan on Google
★ ★ ★ ★ ★ EXCELLENT CUSTOMER SERVICE! Customer service like this is rare these days. So easy to sign up by phone, no waiting on hold. Staff are super helpful and knowledgeable
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Peter Gray on Google
★ ★ ★ ★ ★ Genesis cancelled my account without even contacting me about the so called problem of me being on a grandfathered deal where I had only a single cylinder. I would have been happy to move to a current contract but was not given the choice. They suggested I look for another supplier in a rather rude email. A few chats and phone calls later, they offered to put me on a new contract. But gas would not arrive for 2 days.
Since I was nearly out of gas (which is why I contacted them in the first place) this was annoying. Signed up with new supplier, new bottles arrived the next day. If I could give them less than 1 star, I would. Very annoying to deal with.
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Bettina Mueller on Google
★ ★ ★ ★ ★ Prices expensive and customer service gets worse from year to year to zero
Today got a letter congrats to your new EV, we can give you a better offer….
Checked the offer, more expensive what we have and 23% more expensive than competition, and took them only 4 years to find out we have an EV ?
We will leave Genesis on the end of our contract
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