GHL Recovery & Salvage - Ōtāhuhu
4.3/5
★
based on 8 reviews
Contact GHL Recovery & Salvage
| Address : | GHL Recovery & Salvage 64 Luke Street, Ōtāhuhu, Auckland 1062, New Zealand |
| Phone : | 📞 +977 |
| Postal code : | 1062 |
| Website : | http://www.ghltowing.co.nz/ |
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Leon Airey on Google
★ ★ ★ ★ ★ This company takes advantage of peoples misfortune, tow vehicles without authority, refuse to give your car back and keep adding storage fees without payment even though the tow wasn’t requested or authorised which is totally illegal! $880 for 4days storage and a tow 1km across Otahuhu! Wish I was on $3200 per hour! Total rip offs! See you in court! Do not advise anyone to ever do business with GHL! Couldn’t Trust them as far as I could throw them. I cannot describe in words without swearing how bad they are! Please everyone stay away!
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Izaz Shahim on Google
★ ★ ★ ★ ★ While returning from Huntly to Auckland, our van broke down at around 6pm on Saturday evening on an isolated road. Rang a few local towing companies and no one was available to help. We always use Ace Towing in Auckland and running out of options and stuck in an unfamiliar area with no street lights and pitch darkness, we thought to ring Ace Towing in Auckland. The phone was answered within 10 seconds and the lady was very patient with me as I could not even explain the exact address where my van broke down. But we managed to work out the location and she dispatched a tow truck from Hamilton. The tow truck arrived within 30 mins, my van was loaded in another 10 mins. Very friendly driver and we were back in Auckland in an hour. Highly recommended and thank you for helping us our when we needed the most help.
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Amy McNaught on Google
★ ★ ★ ★ ★ I recently needed to use the GHL towing services due to a tyre issue on the motorway. I wanted to pass on some feedback about Naz from Singapore who came out and helped us. Naz was exceptional, he was so helpful, understanding and super efficient. He swung into action quickly and provided good comms on what was needed. So we just wanted to pass on our thanks and recognise his exceptional service.
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Christine Hall on Google
★ ★ ★ ★ ★ This industry has to be the worst for customer service! It's their way or no way. Require copies of sensitive information they do not need. Think they are above the law, NZTA & VTNZ. Would never recommend them. Their towie broke key in ignition & deliberately left ignition on so battery went flat. Smiled when he did it. The place is a circus really
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Sarah Fruean on Google
★ ★ ★ ★ ★ My car was stolen, the police used GHL to recover the vehicle. The women in the call centre were difficult, rude and unhelpful each time I phoned they talked to me like I was beneath them. I highly recommend NOT taking your business here.!!!
If you can't Handel the amount of work you have don't take on the extra business. Money hungry, greedy company with staff noone should have to deal with the lady with short blond hair is an absolute KAREN that when confronted said blatantly "I don't care" clearly you don't care the way you have no humanity for the way you treat people.
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Faith Huang on Google
★ ★ ★ ★ ★ Worst customer service in NZ, but police uses them. Very rude front reception who took ages to do paper work and pretend they don’t hear you clearly. Paid 970 dollars for towing the car from mangere to otahuhu, and didn’t even offer me any receipt at all! NO INVOICE NO GST so I didn’t even know what I was paying for. They told me my car will be ready shortly but I waited 4 hours+ to get my car … Nobody has contacted me during the process. Don’t want to deal with this company ever again.
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Rahera O'Donnell on Google
★ ★ ★ ★ ★ Happy with the service received today as my car was stolen anzac day and this company had it towed to their yard under police instruction. Communication was great when dealing with cost and time etc to have it picked up today very happy as I've seen other reviews who didn't have a good experience I just putting it out there that I had a good one thanks.
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Kadambari Gladding on Google
★ ★ ★ ★ ★ Downright rude, unapologetic and and arrogant attitude, I wouldn't recommend their service to anyone.
I dealt with them re my stolen car with valuable items in it. After charging a hefty fee, they simply left my car with windows down, on the side of the street outside their yard without notifying me they had done that, "assuming" I would come pick it up - in other words, inviting another theft, just after one took place. Unbelievable, really.
Avoid using if safety of your vehicle is your concern.
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