Godfreys Waitakere - Henderson
4/5
★
based on 8 reviews
Contact Godfreys Waitakere
| Address : | Godfreys Waitakere Shop M/5 Vitasovich Avenue, Henderson, Auckland 0612, New Zealand |
| Phone : | 📞 +98789 |
| Postal code : | 0612 |
| Website : | https://www.godfreys.co.nz/%3Futm_content%3DGodfreys%2520Waitakere%2520-%2520Henderson%26utm_campaign%3DGoogle%2520My%2520Business%26utm_medium%3Dorganic%26utm_source%3Dgoogle%26utm_term%3Dplcid_7167343778240798640 |
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Phoebe Rey on Google
★ ★ ★ ★ ★ So extremely happy with the amazing service and help we had with Tracy, she knew all the information we needed and didn't pressure us into anything and really took her time showing us the products. we ended buying a steam mop and a carpet cleaner and there both so amazing and work so well - we've never seen our carpet and floors so clean! thank you so much Tracy fro being a superstar.
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Paul Simmons on Google
★ ★ ★ ★ ★ Kia ora Godfreys Waitakere, we bought a vacuum cleaner from you in 2019 and I came in yesterday requiring support. Ty was friendly, knowledgeable and helped me sort the problem. We really appreciate good customer service that ensures we continue to be repeat customers in the future.
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Phil Peters on Google
★ ★ ★ ★ ★ I retract my earlier positive review to leave this one instead. This is not against Tony the sales person, as he could only operate within the boundaries put in place by Godfreys policy.
**DO NOT BUY the "iVac pure fresh steam mop" IT IS A FAULTY PRODUCT THAT THEY CONTINUE TO SELL**
We purchased this product last year based on recommendation from Godfreys but had to return it after only a few months due to a fault. We have since had to send the mop away twice for repairs (up to 3 weeks each time) as they would not offer a replacement. We had to drive back and forth to the store 4 times, which was a massive waste of our time and petrol, only to finally be told this mop is actually a faulty model that cannot be repaired. They refunded the mop but refuse to refund the $55 mop head replacement pack despite selling it to us knowing full well this mop is a flop, which added insult to injury due to the fact that all of this time, effort and cost ultimately fell back onto us as the customer.
The product is still for sale now even though it is known to be faulty. They offered a swap for another "great" steam mop, the "bissell select steam mop". This product appears to have positive reviews upon first glance, on the harvey norman, godfreys and Bissell websites. However they are mostly fake reviews, check productreviews.com.au for the real reviews. They are not good. Overall I have lost trust in Godfreys service after being mucked around and will take my business elsewhere from here on.
Feel free to call me if you would like to offer the $55 refund after all and I can revisit this review.
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vincent chen on Google
★ ★ ★ ★ ★ This brach should deserve a zero star, ordered to get a part of my machine a month ago, told that I would get a call from them once parts are in, came back after a month later for it, different person said nothing came in because I didn’t pay for it first, very bad attitude, how hard is it to order a part when there are no costumer at all in the shop most of the time, and what kind of after sale service is this, only bought the machine for a year only not asking for any warranty willing to pay for a new part, this brach seriously need more training on the staff
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Murtuza Karachiwala on Google
★ ★ ★ ★ ★ The Henderson store was excellent. Tony helped us make the choice most suitable for our specific needs. Excellent and sharp customer service and great advice. Much better than our experiences at larger stores ranging a range of household appliance. If you are looking for a Vacuum cleaner, would highly recommend Godfreys store.
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Neil Wang on Google
★ ★ ★ ★ ★ They got a wide range of floor/carpet cleaning products at a reasonable prices.
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Rodolfo Dario Platero Andrés on Google
★ ★ ★ ★ ★ Great customer service and help to buy a vacuum cleaner. To many options to take the right machine with the specialized guidance of the Godfreys team. Excellent people at Waitakere Store. Thanks.
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KAIBALLZ on Google
★ ★ ★ ★ ★ Excellent service and they honored my return purchase for a refund on a $1300 vacuum within the same day. Extremely happy and they will give you a great deal on quality vacuums!
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