Goodnest - Auckland CBD
4.3/5
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based on 8 reviews
About Goodnest
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(C) The Spinoff 2021Contact Goodnest
| Address : | Goodnest 228 Queen Street, Auckland CBD, Auckland 1010, New Zealand |
| Phone : | ๐ +98 |
| Postal code : | 1010 |
| Website : | http://www.goodnest.co.nz/ |
| Categories : |
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Susan Marris on Google
โ โ โ โ โ Don't under any circumstances use Goodnest for your home cleaning. Over the past 4 months, I have
- not been informed an additional $10 charge/clean would be added if paying by credit card
- been overcharged (charged for 3 hours cleaning when only 2 hours was done)
- not received promised credits due to poor cleaning
- been charged for cancelled cleans where more than 24 hours notice was given, and
- received no responses despite emailing them 5 times and using their online messaging 'system' 3 times over the past 10 days to rectify the situation.
I don't usually review businesses but this one is so bad, I felt compelled to warn others. It definitely doesn't deserve 1 star!!
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Carolyn Moffat on Google
โ โ โ โ โ Please advise if you are still in business? You are impossible to contact, you don't reply to email, your chat is disabled.
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Ellen Fairbrass on Google
โ โ โ โ โ It is impossible to get a response from customer service. They are fast to take your money but impossible to get a refund on jobs that clearly declined your service
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Tony McIntosh on Google
โ โ โ โ โ Good nest from a service providers POV is poor to say the least. We're members for a year or two and very little work ever comes from this service. The job information is poor and often inaccurate or nothing at all.
9 out 10 people do not reply or decline quotes or there job details are way off, locations are in accurate and generally listings are tyre kickers and low value.
Maybe we're not the lowest price but you do it yourself if you cant pay market rates, labor rates have increase 20% in last 2 years and yet people want professional cleaning with (and no idea about hygiene cleaning) for $30 an hour.
Maybe 10 years ago or use a company that doesn't pay staff legally.
Compared to other service platforms we have moved on from this platform as a waste of our time and to the job listers who are cant communicate thanks for wasting our time, maybe that's why we don't bother quoting as its a one way convo and costs us time and money to do so.
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Laura Ashton on Google
โ โ โ โ โ I paid for a service which was never delivered and they will not refund me. I have contacted them multiple times via email and the chat function in the app and I never get a response ABSOLUTE CROOKS.
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Victor Chang (thevictorchang) on Google
โ โ โ โ โ Cleans with goodnest have been of mixed quality, but the company itself is impossible to get support from. Their phone line is disconnected and no one replies on email/web chat. Not exactly sure if they have gone out of business and still just leave the operations running or not.
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Janet Benjamin on Google
โ โ โ โ โ I used Goodnest gardening services for 4 years. I was thoroughly happy with their services. I had a fantastic gardner. The problem was that she left. I was told that Goodnest would contact me to say who my new gardner would be and the date. I have heard nothing for 2 months. I tried to contact them. The message on the phone said the staff were working from home now because of Covid and to write an email and they would contact me within an hour. No answer - 3 emails and over a week waiting. I feel really disappointed and angry. I was happy with their services - I thought I was a valued customer - but absolutely no contact and no human on the phone. Has anyone tried to get hold of them? My grass is growing, the beds full of weeds. I now have the problem in finding a new gardner. Quite honestly, I'm very upset about their attitude..
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Chris Daniels on Google
โ โ โ โ โ This here below has happened to me - no cleaner, no contact and money deducted! Please answer my emails and refund my money!
I am trying to contact you as I have been paying for cleans which have not been happening. NOBODY has returned my multiple emails. My cleaner wont return my texts. Your phone number is disconnected. HAVE YOU GONE OUT OF BUSINESS! I have a direct debit set up which I am unable to cancel unless I contact my bank. Please look through your emails and respond to me!
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